Facilities Manager

British Land Company; London Borough of Hackney; Hybrid; GBP 52,000 - 78,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

British Land is seeking a Facilities Manager to oversee two London sites in a hybrid working model (4 days in office). You will lead day‑to‑day operations, act as main contact for occupiers, contractors and service providers, and ensure a safe, efficient environment.

The role covers office and retail spaces, managing M&E services, building management, energy use, and the annual service charge budgets. You will translate the property strategy into practical, cost‑efficient delivery while

Qualifications

• Experience of operational management of multi-occupied building.
• Ownership of complete engineering and electronic security service delivery.
• Engineering Management and managerial capabilities.
• Financial management and budgeting experience.
• Health & Safety compliance knowledge.
• Tendering and contractor management.
• Basic IT skills applied to facilities management.

Responsibilities

• Oversee day‑to‑day operations across two London sites and act as main contact for occupiers, contractors and service providers.
• Manage the building’s M&E services contract and on‑site engineering operations with facilities management teams and specialists.
• Monitor utility consumption, analyse data, and develop plans to reduce usage.
• Coordinate annual service charge budgets and ensure adherence to programmes.
• Promote Health & Safety and safe working practices and act as Responsible Person and Senior Fire Warden as required.

Skills

Ops management

Engineering management

Managerial skills

Financial management

Health & safety

Tendering

Basic IT skills

Job description

Job title: Facilities Manager
Department: Property Management

LOCATION: 6 Orsman Road and 6 Drum Street, London (Hybrid – 4 days in office)

REPORTING TO: Portfolio Director

TYPE OF CONTRACT: Permanent

PLACES, PEOPLE, PREFER

Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis.

We are a FTSE listed business with a strong balance sheet and £15.2bn of assets under management. But with just 600 employees you’re given the ability to make a big impact and elevate your career quickly.

Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country – from our high-quality campuses across central London, to some of the top retail schemes in the UK – providing a rewarding career journey where you can shape how you grow.

We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you’ve come to the right place!

In our latest engagement survey, 81% of colleagues said they are proud to work at British Land!

THE ROLE

To undertake the role of Facilities Manager across 2 London sites, overseeing day to day operations and acting as main contact for all occupiers, contractors and service providers on site.

The 2 sites contain a mix of both office and retail occupiers delivering a range of flexible workspace options.

Execute British Land’s policy of providing an innovative, operationally efficient and economically competitive commercial environment for occupiers whilst enhancing the investment value of the asset. Contribute to the safety and wellbeing of all users of the building.

WHAT YOU’LL DO

• Lead on property and technical services management delivery to office and retail spaces, delivering technical and operational expertise to optimise hard and soft operations, establish safe and reliable building management processes, and enhance occupier experiences.
• Develop and maintain a professional understanding and close working relationship with appropriate occupier representatives and encourage frequent and open communication and flow of information on relevant building issues.
• To manage the building’s M&E services contract directly and the building’s engineering operations. Working with the on‑site building management teams, fabric managers and specialist engineering support. Ensure all engineering staff are delivering the standard of service to which the building is to be maintained.
• Establish and maintain a professional understanding and close working relationship with occupiers to understand and respond to their specific requirements within the constraints of the property/site/business strategy. Adapt the approach to operational management where appropriate, liaising interdepartmentally to ensure that any such changes are incorporated into processes and procedures across the business.
• To monitor and manage utility consumption, analyse data, prepare reports and develop plans for reduction in utility use. To oversee the consumption of utilities to ensure that consumption targets are met and where this is not possible, early warning is given and the reasons are fully understood.
• Implement steps towards British Lands 2030 sustainability strategy to reduce operational carbon through improvements in building energy efficiency and provide support to occupiers with their own sustainability plans. In particular, work closely with occupiers to explore opportunities to minimise their operational impact and reduce waste.
• Manage the production of the annual building service charge budgets and management accounts coordinating the input of internal resources and ensuring strict adherence to the published programmes.
• Ensure that Health & Safety, emergency procedures and safe working practices are established, maintained and conform with current legislation, ensuring all occupiers and building management staff are provided with a safe environment in which to conduct their core business activities.
• Act as the Responsible Person and Senior Fire Warden in the event of an emergency. Take all reasonable measures to ensure that occupiers remain aware of their obligations in respect of the building incident procedures and risk assessments and that the legitimacy of the document is not in any way compromised.
• Ensure that Health & Safety, emergency procedures and safe working practices are established, maintained and conform with current legislation, ensuring occupier and British Land staff are provided with a safe environment in which to conduct their core business activities.
• Act as custodian and ensure that all aspects of the relevant property management manuals including Operations Manual, Health & Safety and Accounts Manuals are complied with and accurately reflect recorded amendments.
• Ensure all aspects of building staff training, development and general welfare requirements are identified, including those relating to ‘science and technology’ operations and formally reviewed in accordance with the company training policy and appraisal process.
• Pro-actively procure, following the company tender guidelines where required, building and contracted services, ensuring the requisite standards for the management and delivery of building services are upheld through regular structured monitoring and direct liaison with service providers.
• Employ in practice the principles with regard to Fabric Management and Long Term Costing initiatives.
• Take ownership of the British Lands vision and values ensuring that they are fully integrated into all of the building’s services.

ABOUT YOU

Essential:

• Experience of operational management of multi-occupied building
• Responsibility and ownership of complete engineering and electronic security service delivery
• Engineering Management
• Managerial skills
• Financial Management
• Health & Safety
• Tendering and Contractor Management
• Basic IT Skills

Desirable:

• Fabric/long term costing
• Project Management
• Service Charge

OUR SHARED VALUES

our values are what we stand for at British Land, they’re not just a label on the door; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and collaborative culture. You can read more on our .

Bring your whole self

Listen & Understand

Smarter together

Build for the future

Deliver at pace

A REWARDING PLACE TO BE

Our People – Just ask anyone why they love working here and they will tell you it’s the people. They’re highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding; you can review our market leading benefits .