Residential Facilities Manager

The Crown Estate; Greater London; Sur place; GBP 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Flexible working

Pension

Performance bonus

Private healthcare

Life and critical illness cover

28 days holiday (buy more)

Résumé du poste

The Crown Estate in London is seeking a Residential Facilities Manager to deliver high-quality facilities management across our residential portfolio. You will ensure safety, compliance, and maintenance while supporting residents' experiences.

You will coordinate hard/soft services, manage budgets, and drive continuous improvement with the Portfolio Operations team. Key focus areas include contractor performance, risk management, and accurate records across CAFM systems, with out-of-hours

Qualifications

• Proven facilities management experience within residential or mixed-use assets.
• Knowledge of statutory health and safety and building safety requirements.
• Experience managing contractors to deliver high-quality outcomes.
• Experience with planned and reactive maintenance and compliant records.
• Strong customer service and stakeholder management abilities.
• Excellent communication and ability to engage diverse stakeholders.
• Ability to manage multiple priorities and respond to high-pressure situations.
• Experience using CAFM, health and safety, or property-management systems.
• Understanding of service charge budgeting and cost control.
• Professional judgement and collaborative approach; IWFM/NEBOSH/IOSH beneficial.

Responsabilités

• Deliver facilities management across residential assets, ensuring safety and compliance.
• Manage planned and reactive maintenance within budget and standards.
• Act as operational contact for hard and soft service partners and residents.
• Monitor contractor performance against KPIs and contracts.
• Review risk assessments, manage permits, and coordinate inspections.
• Raise purchase orders, manage invoices and financial controls.
• Coordinate minor works and support capital projects with minimal disruption.
• Maintain building records, logbooks and asset information in internal systems.
• Support mobilisations and ensure smooth transitions to operations.
• Maintain emergency/incident-response arrangements and after-hours readiness.

Connaissances

Facilities management

Residential buildings operations

Contractor management

Maintenance planning

Stakeholder management

Communication skills

Service charge budgeting

CAFM systems

Health and safety awareness

IOSH/NEBOSH qualification

Formation

IWFM qualification in progress

Outils

Riskwise

CAFМ software

Description du poste

Advert Closing date: 8th November 2026

Residential Facilities Manager

Purpose of Role

At The Crown Estate, we take a long-term approach to creating value and positive outcomes for the people, places and environments connected to our portfolio. As 'Residential Facilities Manager', you will deliver high-quality facilities management across our residential portfolio. You will help ensure our buildings and communal areas are safe, compliant and maintained to a consistently high standard, supporting an excellent experience for residents. Working collaboratively with Property Managers, Block Managers, Hard Services colleagues and the wider Portfolio Operations team, you will oversee day-to-day hard and soft services. This includes maintenance, contractor performance, statutory compliance, operational risk and service charge management. You will also act as a key point of contact for service partners and internal stakeholders.

Context Of Opportunity / Main Accountabilities

This is an opportunity to play an important role in the effective operation of a diverse residential and mixed-use portfolio. You will combine hands-on facilities management with strong stakeholder relationships, ensuring services are responsive, well controlled and aligned with our commitment to responsible stewardship.

• Delivering day-to-day facilities management across residential assets, ensuring buildings are safe, compliant and well maintained.
• Managing planned and reactive maintenance, ensuring work is completed on time, within budget and to agreed service standards.
• Acting as the principal operational contact for hard and soft service partners, resolving issues promptly and supporting a positive resident experience.
• Monitoring contractor performance against contractual obligations, key performance indicators and quality expectations.
• Reviewing risk assessments and method statements, managing permits and coordinating access for contractors, inspections and assessments.
• Obtaining quotations, raising purchase orders and authorising invoices while maintaining accurate financial controls.
• Coordinating minor works and supporting capital and specialist projects, with minimal disruption to residents.
• Maintaining accurate building records, logbooks, compliance documents and asset information across Vantify, Riskwise and other internal systems.
• Supporting property mobilisations and ensuring a smooth transition into ongoing operations.
• Maintaining effective emergency and incident-response arrangements, including out-of-hours readiness.
• Working with Property Managers and Block Managers to align operational delivery with asset plans and identify emerging risks, issues and opportunities.
• Maintaining statutory, regulatory, health and safety, fire safety and building safety compliance.
• Preparing and managing service charge budgets for hard and soft services, supporting financial reporting, cost control and value for money.
• Identifying opportunities to improve operational efficiency, service quality and the resident experience.
• Supporting sustainability objectives and embedding environmental, social and governance principles into day-to-day operations.
• Working collaboratively across teams and role-modelling professional, respectful and inclusive behaviours.

Most Important Skills Based Requirements

To succeed in this role, you will bring:

• Proven facilities management experience within a residential or mixed-use environment.
• A strong understanding of residential building operations, statutory compliance, health and safety, fire safety and building safety requirements.
• Experience managing contractors and service partners to deliver consistent, high-quality operational outcomes.
• Experience managing planned and reactive maintenance, compliance, operational risk and audit-ready records.
• Strong customer service and relationship-management skills, with the ability to work effectively with residents, colleagues, consultants and service partners.
• Excellent communication and stakeholder-engagement skills.
• The ability to manage multiple priorities, respond effectively to high-pressure situations and solve problems proactively.
• Experience using CAFM, health and safety, or property-management systems to manage maintenance activity and compliance information.
• An understanding of service charge budgeting, spend management, financial processes and cost control.
• Strong organisational skills, attention to detail and a commitment to high operational standards.
• Sound professional judgement, integrity and a collaborative approach.
• An IOSH or NEBOSH qualification.

A relevant professional qualification, such as IWFM, or progress towards one would be beneficial. Experience of high-value or complex residential assets, project management, Section 20 requirements and the Landlord and Tenant Act would also be advantageous.

Our Offering / benefits:

As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.

Can I use AI to help with my application?

Yes. AI can be a useful tool for organising your thoughts, improving clarity, checking spelling and grammar, or helping you prepare for an interview.

What matters most is that your application is accurate, authentic and reflects your own skills, achievements and motivations. We want to get to know you, not an AI-generated version of you.

Disability Disclaimer:

We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk).

We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.

If you have any questions about our recruitment process or would like to talk about adjustments, please contact us directly.

The Crown Estate is a unique business with a distinct heritage and a portfolio unlike any other.

It includes some of central London’s best places to work, shop and spend time, retail and leisure destinations across the country, and a substantial rural portfolio. As manager of the seabed and half the foreshore around England, Wales and Northern Ireland, we play a role in the UK’s world-leading offshore wind sector as well as marine aggregates, cables and pipelines. We are also responsible for the Windsor Estate, including the world-renowned Windsor Great Park.