Residential Facilities Manager

The Crown Estate; City Of London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Flexible working

Private healthcare

28 days holiday + to buy more

Job summary

The Crown Estate is seeking a Residential Facilities Manager to lead day-to-day facilities management for our residential portfolio in London. You will ensure safety, compliance and high standards across buildings and communal areas, while coordinating hard and soft services and managing contractor performance.

You will work with Property Managers and other teams to optimise service delivery, monitor risk, manage budgets and maintain accurate records.

Qualifications

• Proven facilities management experience in residential or mixed-use settings.
• Strong knowledge of residential building operations, compliance and safety requirements.
• Experience managing contractors and service partners to ensure high-quality outcomes.
• Experience with planned and reactive maintenance and maintaining audit-ready records.
• Excellent communication and stakeholder-management skills.
• Ability to manage multiple priorities and work under pressure.
• Experience using facilities management systems (CAFM) for maintenance and compliance.
• Understanding of service charge budgeting and cost control.

Responsibilities

• Deliver day-to-day FM across residential assets, ensuring safety and compliance.
• Manage planned/reactive maintenance within budget and timelines.
• Act as primary contact for hard/soft services and partners; support resident experience.
• Monitor contractor performance against contracts and KPIs.
• Review risk assessments, permits and coordinate access for works.
• Raise purchase orders, process invoices and maintain financial controls.
• Coordinate minor works and support capital projects with minimal resident disruption.
• Maintain building records and asset information across internal systems.
• Support mobilisations and smooth transition into operations.
• Maintain emergency and incident-response arrangements and out-of-hours readiness.
• Collaborate with Property/Block Managers to align delivery with asset plans.
• Maintain statutory, health and safety, fire and building safety compliance.
• Prepare and manage service charge budgets; support financial reporting.
• Identify opportunities to improve efficiency, service quality and resident experience.
• Support sustainability objectives and embed ESG principles.
• Model professional, inclusive behaviours across teams.

Skills

Facilities management

Residential operations

Contractor management

Maintenance scheduling

Stakeholder engagement

Health and safety

CAFM systems

Budgeting

Communication

Organisational skills

Education

IWFM qualification or progress towards

Tools

CAFM software

Riskwise

Job description

Advert Closing date: 8th November 2026

Residential Facilities Manager

Purpose of Role

At The Crown Estate, we take a long-term approach to creating value and positive outcomes for the people, places and environments connected to our portfolio.

As 'Residential Facilities Manager', you will deliver high-quality facilities management across our residential portfolio. You will help ensure our buildings and communal areas are safe, compliant and maintained to a consistently high standard, supporting an excellent experience for residents.

Working collaboratively with Property Managers, Block Managers, Hard Services colleagues and the wider Portfolio Operations team, you will oversee day-to-day hard and soft services. This includes maintenance, contractor performance, statutory compliance, operational risk and service charge management. You will also act as a key point of contact for service partners and internal stakeholders.

Context of Opportunity / Main Accountabilities

This is an opportunity to play an important role in the effective operation of a diverse residential and mixed-use portfolio. You will combine hands‑on facilities management with strong stakeholder relationships, ensuring services are responsive, well controlled and aligned with our commitment to responsible stewardship.

Your main accountabilities will include:

• Delivering day-to-day facilities management across residential assets, ensuring buildings are safe, compliant and well maintained.

• Managing planned and reactive maintenance, ensuring work is completed on time, within budget and to agreed service standards.

• Acting as the principal operational contact for hard and soft service partners, resolving issues promptly and supporting a positive resident experience.

• Monitoring contractor performance against contractual obligations, key performance indicators and quality expectations.

• Reviewing risk assessments and method statements, managing permits and coordinating access for contractors, inspections and assessments.

• Obtaining quotations, raising purchase orders and authorising invoices while maintaining accurate financial controls.

• Coordinating minor works and supporting capital and specialist projects, with minimal disruption to residents.

• Maintaining accurate building records, logbooks, compliance documents and asset information across Vantify, Riskwise and other internal systems.

• Supporting property mobilisations and ensuring a smooth transition into ongoing operations.

• Maintaining effective emergency and incident‑response arrangements, including out‑of‑hours readiness.

• Working with Property Managers and Block Managers to align operational delivery with asset plans and identify emerging risks, issues and opportunities.

• Maintaining statutory, regulatory, health and safety, fire safety and building safety compliance.

• Preparing and managing service charge budgets for hard and soft services, supporting financial reporting, cost control and value for money.

• Identifying opportunities to improve operational efficiency, service quality and the resident experience.

• Supporting sustainability objectives and embedding environmental, social and governance principles into day‑to‑day operations.

• Working collaboratively across teams and role‑modelling professional, respectful and inclusive behaviours.

Most Important Skills Based Requirements

To succeed in this role, you will bring:

• Proven facilities management experience within a residential or mixed‑use environment.

• A strong understanding of residential building operations, statutory compliance, health and safety, fire safety and building safety requirements.

• Experience managing contractors and service partners to deliver consistent, high‑quality operational outcomes.

• Experience managing planned and reactive maintenance, compliance, operational risk and audit‑ready records.

• Strong customer service and relationship‑management skills, with the ability to work effectively with residents, colleagues, consultants and service partners.

• Excellent communication and stakeholder‑engagement skills.

• The ability to manage multiple priorities, respond effectively to high‑pressure situations and solve problems proactively.

• Experience using CAFM, health and safety, or property‑management systems to manage maintenance activity and compliance information.

• An understanding of service charge budgeting, spend management, financial processes and cost control.

• Strong organisational skills, attention to detail and a commitment to high operational standards.

• Sound professional judgement, integrity and a collaborative approach.

• An IOSH or NEBOSH qualification.

A relevant professional qualification, such as IWFM, or progress towards one would be beneficial. Experience of high‑value or complex residential assets, project management, Section 20 requirements and the Landlord and Tenant Act would also be advantageous.

Our Offering / benefits:

As well as a competitive salary, pension and performance relatedbonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End,to private healthcare; life andcritical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly,enabling you to be your best self to work.

Can I use AI to help with my application?

Yes. AI can be a useful tool for organising your thoughts, improving clarity, checking spelling and grammar, or helping you prepare for an interview.

What matters most is that your application is accurate, authentic and reflects your own skills, achievements and motivations. We want to get to know you, not an AI-generated version of you.

Disability Disclaimer:

We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk).

We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.

If you have any questions about our recruitment process or would like to talk about adjustments, please contact us directly.