Building Manager

TN United Kingdom; Bristol; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Building Manager for luxury student accommodation in Bristol. This role involves creating a welcoming environment, overseeing staff recruitment, and ensuring high health and safety standards. You will manage site operations, maintain excellent customer relations, and handle administrative tasks efficiently. Join a dynamic team dedicated to providing exceptional living experiences for students in a vibrant community. If you are passionate about people management and customer service, this is the perfect opportunity for you.

Qualifications

• Knowledge of health and safety regulations is essential.
• Excellent communication and customer service abilities are required.

Responsibilities

• Oversee recruitment, training, and mentoring of staff.
• Manage contractors and ensure compliance with health and safety standards.
• Drive effective customer communication and maintain high service standards.

Skills

People Management

Sales Skills

Health and Safety Knowledge

Customer Service

Communication Skills

Job description

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Building Manager for Luxury Student Accommodation in Bristol

Are you passionate about creating a welcoming, inclusive, and diverse environment for students? Do you have a knack for sales, people management, and ensuring high standards of health and safety? Join our dynamic team who are a leading provider of luxury student accommodation and make a difference in students' lives!

Responsibilities:

People:

• Oversee staff recruitment, training, and mentoring.
• Manage contractors, ensuring compliance with health and safety standards.

Health & Safety:

• Uphold UK Health & Safety policies, ANUK accreditation, risk management, fire, and security standards.
• Maintain statutory testing records and ensure all staff and residents are aware of emergency procedures.
• Manage incident response and ensure the site remains safe and accessible.

Customer Care/Public Relations:

• Drive effective and friendly customer communication.
• Build strong relationships with university accommodation offices and external agencies.
• Address student issues, concerns, and welfare needs, intervening and mediating as necessary.
• Maintain high service standards to promote renewals, positive reviews, and referrals.

Site Operations:

• Manage site maintenance and project manage the turnaround, check-out, and check-in processes.
• Resolve escalated out-of-hours needs.

Administration:

• Accurately record tenant applications, damage deposits, council tax, complaints, compliments, welfare, and maintenance.
• Maintain site systems including fob entry, CCTV, and visitor logs.
• Handle accounting, collection, and recording of all monies received.
• Manage debts and control stock.
• Serve as the initial contact for financial claims.

Reporting:

• Prepare accurate periodic reports and attend meetings to provide site-specific information.

Qualifications:

• Knowledge of health and safety regulations.
• Excellent communication and customer service abilities.
• Ability to manage finances and administrative tasks efficiently.

Join us in providing exceptional living experiences for students in a vibrant and inclusive community. Apply today and be part of a team dedicated to excellence!