Front of House Host — Elevate Occupier Experience

Macdonald & Company; Manchester; On-site; GBP 20,000 - 26,000; Full time

Job summary

Macdonald & Company is seeking a Building Host in central Manchester to welcome occupiers, visitors and contractors, helping to keep the building safe, well presented and professionally run.

You will work with the Building Manager and on-site team to manage front-of-house services, respond to occupier requests, coordinate reception and meeting spaces, and build strong relationships using IT systems. This is a great opportunity to make a real impact on the occupier experience.

Qualifications

• Warm, professional and approachable.
• Customer-focused with excellent communication skills.
• Proactive, organised and solutions-focused.
• Highly attentive to detail and presentation.
• Calm and professional under pressure.
• Comfortable being the face of the building and building strong relationships.

Responsibilities

• Welcome and assist occupiers, visitors and contractors.
• Manage reception, concierge, meeting and amenity areas.
• Handle visitor access, contractor arrivals and occupier requests.
• Build strong occupier relationships and deliver excellent customer service.
• Coordinate with contractors and service partners.
• Carry out daily building checks and maintain presentation standards.
• Support security, emergency procedures and building operations.
• Assist with events and initiatives.
• Use IT systems to record and manage requests.

Job description

Macdonald & Company is seeking a Building Host in central Manchester to welcome occupiers, visitors and contractors, helping to keep the building safe, well presented and professionally run.

You will work with the Building Manager and on-site team to manage front-of-house services, respond to occupier requests, coordinate reception and meeting spaces, and build strong relationships using IT systems. This is a great opportunity to make a real impact on the occupier experience.