Building Control Operations Assistant

Cambridge City Council; Cambridge; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

LGPS

Flexible working

Annual leave 25–30 days

Relocation assistance may be payable

Staff recognition awards

Job summary

Cambridge City Council is recruiting a Building Control Operations Assistant to support lean processes and drive performance using information systems. You will lead on technical administration, interpret plans for fee assessment, and help ensure procedures are followed to meet internal targets.

You will handle customer enquiries by email and phone, take payments, monitor mailboxes, provide guidance, and maintain records including Completion Certificates.

Responsibilities

• Registering, validating and interpreting plans to determine the appropriate fees and ensure standard operating procedures are followed and internal targets achieved.
• Handling customer enquiries by email and phone, including taking payments and monitoring building control mailboxes.
• Providing advice and guidance.
• Maintaining records and producing and issuing Completion Certificates.

Job description

Cambridge City, Huntingdonshire and South Cambridgeshire District Councils operate a Shared Service for Building Control, with a dedicated Operations team to support the business needs of the service.

As a Building Control Operations Assistant, you will play a key part in helping towards a lean business processes and workflow to meet performance targets using information systems. Leading on, providing technical administrative support, your key responsibilities will include:

• Registering, validating and interpreting plans to determine the appropriate fees and ensure standard operating procedures are followed and internal targets achieved.
• Handling customer enquiries by email and phone, including taking payments and monitoring building control mailboxes.
• Providing advice and guidance.
• Maintaining records and producing and issuing Completion Certificates.

To be successful in this role you will be well organised and methodical with great attention to detail. With excellent communication skills, both written and oral you will have experience of meeting deadlines and working under pressure.

We will look to you, to work flexibly within a team that embraces change, maintains high performance and strives for continuous improvements.

Why join us?

As well as being part of a supportive team delivering meaningful work that directly impacts our communities, we offer a supportive and rewarding working environment along with a wide range of benefits,

Including:

• Excellent learning and development opportunities supported via a range of sources and methods and, where applicable, recognised through Digital Badges
• Access to the Local Government Pension Scheme (LGPS) and Additional Voluntary Contribution (Shared AVC) Scheme
• Agile and Flexible working options
• Generous annual leave starting at 25 days, rising to 30 days after five years' service, plus 8 days public holidays (pro rata for part time), with the option to purchase additional leave
• Family friendly policies and Flexible Bank Holidays
• Confidential wellbeing support through our Employee Assistance Programme and Your Care wellbeing platform
• Staff reward and recognition framework, including an annual staff awards ceremony
• Professional Membership Fees paid for, dependent on role
• Salary sacrifice schemes including Cycle to Work, Gym Membership and Home & Electronics
• Lifestyle Savings with over 750 discounts from the UK's leading retailers, restaurants, supermarkets, attractions and more
• Free swimming at CCC swimming pools
• Subsidy for public transport
• Relocation Assistance may be payable in approved cases
• Annually negotiated pay and award progression

Hours:

This is a full-time role, for 37 hours per week.

Although the role is advertised as full time, if you believe you have the skills and experience to join us and would like to discuss different working patterns, please do get in touch.

Working Pattern:

Monday - Friday

Contract:

Fixed Term 12 months

Salary:

£27,709 - £30,023 per annum (City Pay Band 2), pro rata for part time.

Location: Tri location

This is flexible - working in Cambridge, Huntingdon or Cambourne or at one of our offices or working from home.

More Information:

You can click on the links here to find out more information about Staff Pay and Benefits, Working for the Council, our Values & Behaviours, Equality & Diversity in Recruitment or Our People & Culture Strategy.

Cambridge City Council recognises the value of digital badges in evidencing skills, knowledge and competencies, and welcomes their inclusion within job applications as verifiable indicators of achievement and capability.

If you would like an informal chat, please contact Andrew Hammond on 07810 637652 or email [e-mail]

Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.