Brokerage Clerk

JR United Kingdom; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Brokerage Clerk and kickstart your career in logistics! This role offers a unique opportunity to gain valuable experience in customs clearance and documentation while working in a supportive environment. You'll engage directly with clients, ensuring compliance and providing exceptional service. With a competitive salary and a range of benefits, including bonuses and wellness programs, this position is perfect for detail-oriented individuals looking to grow in the logistics industry. Embrace the chance to develop your skills and make a significant impact in a dynamic team!

Benefits

Competitive Salary

Bonus Paid Twice a Year

Health Cash Plan

Gym Membership Discounts

Electric Vehicle Car Scheme

Training and Development Opportunities

Qualifications

• Degree level education or relevant experience in a similar environment.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Liaise with clients regarding customs clearance and documentation.
• Generate import customs entries for EU and ROW consignments.

Skills

Attention to Detail

Excellent Communication Skills

Planning Skills

Data Analysis

Microsoft Office Suite

Education

Degree Level Education

Tools

CW1

Job description

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Powered by industry-leading Metro technology, Metro deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals.

At Metro, its our innovative technologies, pushing of boundaries, and most importantly, our employees that sets us apart.

We are seeking individuals with great attention to detail and a proactive approach to join our Brokerage department. As a Brokerage Clerk you will be completing import entries and circulating documentation in a manner outlined in our SLA to ensure that the Metro Group meets its ever-expanding brokerage obligations. As well as be involved in an ongoing best practice support process to both internal and external clients.

This role is a great way to start your career in logistics at Metro, providing valuable experience and opportunities for growth in the industry!

Key Responsibilities:

Operational responsibilities:

• To liaise both internally and with external client base in relation to customs clearance issues specifically but not exclusively.
• Relating to the generation of import operational files from scratch.
• Relating to the generation of import customs entries for both EU and ROW consignments.
• Direct engagement with customers in relation to applicable preferential duty rates and processes.
• Maintain where required support for existing clients during transition or development of new business and/or offer support for new clients during transition.
• Direct liaison and support for clients regards issuance, and distribution of import documentation.

Commercial responsibilities:

• Deal with client enquiries in a timely manner and share with stakeholders.
• Refer when recognised any issues or procedures likely to bring the company or their client into conflict, or to bring the client into conflict with HMRC.
• Review and comment on import requests in relation to matters of compliance and legal requirements.
• To always comply with company training procedures and maintain a clear understanding of financial obligations in terms of use of deferment and invoicing of same.
• Liaise with internal operational import teams to ensure all entries submitted in line with on service SOP conditions and where appropriate ensure, guidance given regards import procedures.
• Liaise with external client base to ensure all entries submitted in line with off service SOP conditions and where appropriate ensure, guidance given regards import procedures.
• Maintain own personal training to ensure technical knowledge remains current and valid.
• Email queries to be answered same day as receipt, if further information required a ‘holding message’ must be sent as acknowledgment

Key Experience & Skills

• Preferably degree level education or experience in a similar operating environment
• Excellent written and verbal communication skills
• Excellent planning and attention to detail
• May be required to work overtime, weekends and/or be flexible in start/finish times
• Ability to demonstrate a logical, structured, proactive, and objective approach.
• Ability to analyse data and produce customs complaint documentation
• Adept with Microsoft Office Suite (Outlook, Excel, Word etc.)
• Knowledge of CW1 for brokerage purposes would be beneficial

Why choose Metro?

• Competitive salary including a bonus paid twice a year!
• Access to our benefits, discounts and wellness platform including offers on gym memberships, a wide range of restaurants, retail and much more.
• Health cash plan.
• Octopus Electric Vehicle car scheme.
• Respectful working environment.
• Plenty of opportunities for training and development

Our Brokerage Department is full time in the office and works on a three week rolling shift pattern of 7am-3:30pm / 8:30am-5pm / 10:30am-7pm.