Brokerage Clerk

Metro; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking proactive individuals to join their Brokerage department. This exciting role as a Brokerage Clerk offers a fantastic entry point into the logistics sector, where you'll be responsible for completing import entries and ensuring compliance with regulations. You'll engage with clients and support them through transitions while developing your skills in a dynamic environment. With opportunities for growth and a respectful workplace culture, this position is perfect for those looking to build a rewarding career in logistics.

Benefits

Competitive salary with biannual bonuses

Access to benefits and discounts

Health cash plan

Electric Vehicle car scheme

Opportunities for training and development

Qualifications

• Degree-level education or experience in a similar environment preferred.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Liaise with clients regarding customs clearance issues.
• Generate import operational files and create customs entries.

Skills

Attention to detail

Communication skills

Planning

Data analysis

Proficiency in Microsoft Office Suite

Flexibility to work overtime

Education

Degree-level education or relevant experience

Tools

Microsoft Office Suite

CW1 for brokerage

Job description

Full Job Description

Powered by industry-leading Metro technology, Metro delivers import/export air, ocean, and road freight forwarding, supply chain management, logistics, and specialized services in retail, manufacturing, and chemicals.

At Metro, our innovative technologies, boundary-pushing approach, and dedicated employees set us apart.

We are seeking individuals with great attention to detail and a proactive approach to join our Brokerage department. As a Brokerage Clerk, you will complete import entries and circulate documentation in accordance with our SLA to ensure that the Metro Group meets its expanding brokerage obligations. You will also be involved in ongoing best practice support processes for both internal and external clients.

This role is a great way to start your career in logistics at Metro, providing valuable experience and opportunities for growth in the industry!

Key Responsibilities:

Operational responsibilities:

• Liaise internally and with external clients regarding customs clearance issues.
• Generate import operational files from scratch.
• Create import customs entries for EU and ROW consignments.
• Engage with customers regarding preferential duty rates and processes.
• Support existing clients during transition or development of new business and assist new clients during transition.
• Issue and distribute import documentation in support of clients.

Commercial responsibilities:

• Respond promptly to client inquiries and share information with stakeholders.
• Identify and escalate issues or procedures that may conflict with company policies or legal requirements.
• Review import requests for compliance and legal considerations.
• Follow company training procedures and maintain understanding of financial obligations.
• Coordinate with internal import teams to ensure entries meet SOP conditions and provide guidance on import procedures.
• Communicate with external clients to ensure submissions comply with SOP conditions and provide guidance as needed.
• Maintain current technical knowledge through ongoing training.
• Respond to email queries on the same day, sending a holding message if further information is needed.

Key Experience & Skills:

• Degree-level education or experience in a similar environment preferred.
• Excellent written and verbal communication skills.
• Strong planning and attention to detail.
• Flexibility to work overtime, weekends, or adjust start/finish times.
• Logical, structured, proactive, and objective approach.
• Ability to analyze data and produce customs-compliant documentation.
• Proficient in Microsoft Office Suite.
• Knowledge of CW1 for brokerage purposes is beneficial.

Why choose Metro?

• Competitive salary with biannual bonuses.
• Access to benefits, discounts, and wellness programs, including gym memberships, restaurants, retail, and more.
• Health cash plan.
• Octopus Electric Vehicle car scheme.
• Respectful working environment.
• Opportunities for training and development.

Our Brokerage Department operates full-time in-office with a three-week rolling shift pattern: 7am-3:30pm, 8:30am-5pm, and 10:30am-7pm.