Broker-Side Commercial Claims Handler (Glasgow)

Idex; Glasgow; On-site; GBP 30,000 - 42,000; Full time

Job summary

IDEX Consulting Ltd in Glasgow is seeking a broker claims professional to join a growing team. You''ll handle a range of commercial claims on behalf of clients, from property damage to liability, across mid-market to large corporates.

You will own each claim from notification to settlement, liaise with insurers and loss adjusters, and keep clients informed in clear language. Experience broker-side and Acturis will help; CII studies encouraged.

Qualifications

• Experienced handling commercial claims, preferably broker-side (insurer or loss adjusting backgrounds welcome).
• Comfortable across several classes rather than specializing in one.
• Able to be firm with insurers yet empathetic to clients, sometimes within the same hour.
• Familiar with Acturis or willing to learn quickly.
• CII studies initiated or completed, or willingness to start.

Responsibilities

• Handle varied commercial claims across the portfolio.
• Own each claim from first notification to settlement.
• Coordinate with insurers and loss adjusters, pushing back when appropriate.
• Keep clients informed with clear, jargon-free updates.
• Provide learnings to the account team to strengthen renewals.

Skills

Commercial claims experience

Broker-side experience

Client communication

Insurer negotiations

Education

CII studies in progress

Tools

Acturis

Job description

IDEX Consulting Ltd in Glasgow is seeking a broker claims professional to join a growing team. You''ll handle a range of commercial claims on behalf of clients, from property damage to liability, across mid-market to large corporates.

You will own each claim from notification to settlement, liaise with insurers and loss adjusters, and keep clients informed in clear language. Experience broker-side and Acturis will help; CII studies encouraged.