Commercial Claims Handler

Idex; Glasgow; On-site; GBP 30,000 - 42,000; Full time

Job summary

IDEX Consulting Ltd in Glasgow is seeking a broker claims professional to join a growing team. You''ll handle a range of commercial claims on behalf of clients, from property damage to liability, across mid-market to large corporates.

You will own each claim from notification to settlement, liaise with insurers and loss adjusters, and keep clients informed in clear language. Experience broker-side and Acturis will help; CII studies encouraged.

Qualifications

• Experienced handling commercial claims, preferably broker-side (insurer or loss adjusting backgrounds welcome).
• Comfortable across several classes rather than specializing in one.
• Able to be firm with insurers yet empathetic to clients, sometimes within the same hour.
• Familiar with Acturis or willing to learn quickly.
• CII studies initiated or completed, or willingness to start.

Responsibilities

• Handle varied commercial claims across the portfolio.
• Own each claim from first notification to settlement.
• Coordinate with insurers and loss adjusters, pushing back when appropriate.
• Keep clients informed with clear, jargon-free updates.
• Provide learnings to the account team to strengthen renewals.

Skills

Commercial claims experience

Broker-side experience

Client communication

Insurer negotiations

Education

CII studies in progress

Tools

Acturis

Job description

Nobody phones their broker because they're having a good day.
They phone because the warehouse roof has come in.
Or a van has gone into the back of a bus.
Or a subcontractor has fallen off a ladder and there's a solicitor's letter on the desk.
They're stressed and they're losing money. The one thing they want to hear is: "Leave it with me."
If you're the person who actually means it when you say that, keep reading.

Sound familiar?

A lot of claims handlers end up in big, call-centre-style teams. You get a queue and a target, and you never hear what happened to the client afterwards.
You know the policy wording inside out. But nobody needs you to know the client.
This is a broker claims role. You're on the client's side of the table.

Where you'll be

You'll join a Glasgow-based commercial brokerage that's growing quickly. The team is small and still expanding.
Clients run from established mid-market firms up to large corporates, with proper multi-class programmes behind them. Clients will know your name, and so will the directors.

What you'll be doing

You'll handle varied commercial claims across the whole portfolio, including:

• property damage and business interruption
• employers' and public liability
• motor fleet
• contractors' risks, and plenty more

You'll own each claim from first notification to settlement. That means you'll:

• get the facts straight from the start
• deal with insurers and loss adjusters, and push back when something isn't right
• keep clients informed without burying them in jargon
• feed what you learn back to the account team so renewals get stronger

No two weeks look the same, because no two clients do.

You're probably right for this if…

• you've handled commercial claims, ideally broker-side (insurer or loss adjusting backgrounds are welcome too)
• you're comfortable across several classes rather than one
• you can be firm with an insurer and kind to a client, sometimes in the same hour
• you know Acturis, or you'll pick it up fast
• your CII study is underway or done, or you're happy to start

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At IDEX, we strive for an inclusion‑first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.