Broker Sales Executive

Admiral Careers; Cardiff; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A dynamic lending organization based in Cardiff is looking for a Broker Sales Executive. The role involves cultivating relationships with 2nd charge mortgage brokers, ensuring high levels of customer satisfaction, and driving business opportunities. Ideal candidates will have solid experience in customer relationship management, with a preference for those familiar with the lending space. This position allows for both full-time and part-time work patterns and offers 33 days of holiday plus other benefits, emphasizing a supportive work environment.

Benefits

33 days holiday increasing with service

Opportunity to buy/sell annual leave

Performance-related free shares

Qualifications

• Demonstrated track record in proactive Customer or business Relationship Management.
• Ability to manage and utilize MI to translate into increasing opportunities.
• Specific second charge specialist lending experience desirable.

Responsibilities

• Coordinate occasional in-person meetings with brokers.
• Manage relationships and training requirements with second charge Mortgage brokers.
• Proactively drive case progression from inquiry to funds dispersal.
• Identify sales opportunities and potential unique selling points for the product range.

Skills

Customer Relationship Management

Sales Opportunity Identification

Communication Skills

CRM Management

Education

CEMAP or equivalent qualification

Job description

Integrations for enhanced business levels and application quality. Utilize phone and Teams communication to maximize new business opportunities. Ensure right‑first‑time submissions, and secure fair outcomes for all parties. Where required, occasional in‑person meetings with brokers, either at their offices or Ty Admiral, may be required. Targets and meeting service levels will form a part of your objectives.

Key Responsibilities

• Coordinate occasional in‑person meetings with brokers at their offices or Ty Admiral as required.
• Manage the relationships, communications and training requirements with our selected panel of second charge Mortgage brokers.
• Proactively drive case progression from inquiry to funds dispersal.
• Respond promptly to new business inquiries and referrals applying policy expertise, with a focus on conversion.
• Identify sales opportunities and potential unique selling points (USPs) for the product range.
• Advocate too and support Mortgage Intermediaries, Third Parties & customers with available Integrations and system queries.
• Collaborate and regularly give feedback to internal teams to enhance broker engagement, meet and optimise customer expectations and satisfaction.
• Maintain an up‑to‑date and proactive CRM system.
• Monitor and report on account performance, tracking and analysing KPIs and sales revenue.
• Meet targets and service level objectives.

Skills and Experience

• Demonstrated track record in proactive Customer or business Relationship Management (preferably within Secured Lending).
• Specific second charge specialist lending experience desirable but not essential.
• Track record of working within a targets & customer satisfaction driven environment.
• Ability to manage and utilise MI to translate into increasing opportunities.
• CEMAP or equivalent qualification desirable but not essential.

Admiral

We take pride in being a diverse and inclusive business. It's a place where you can be yourself. We’re committed to fostering a people‑first culture where everyone is accepted, supported, and empowered to be brilliant. You can grow and progress.

Broker Sales Executive

About us: Admiral Money is the dynamic lending arm of Admiral Group, offering personal loans, motor finance, and homeowner loans since 2017. We’re building something special for our customers and are looking for curious, driven individuals ready to learn, take on challenges, and make an impact. We’re a certified Great Place to Work for over 25 years, with recognition for Women and Wellbeing. Our inclusive culture empowers everyone to be yourself.

We welcome applications from candidates interested in both full‑time and part‑time opportunities. Let us know what working pattern suits you best.

Please note: The successful candidate will be required to work on site 2–3 days per week in Cardiff.

Need support during the recruitment process? Just let us know – we’re here to help.

Role Purpose

Cultivate and sustain relationships with our selected panel of 2nd charge Mortgage brokers, promoting technology at a pace and direction that suits you, make a difference for our customers and each other, and share in our future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Benefits

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. Our fantastic benefits make sure our colleagues have a great work‑life balance. You can view some of our other key benefits here.