Broker-Focused Underwriting Technician

Howden; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Howden is seeking an Underwriting Technician to deliver accurate underwriting administration and broker support across Personal Lines products. You will process policy transactions, maintain records, and apply underwriting procedures within delegated authority.

The role supports brokers, underwriters and internal teams to ensure compliant customer outcomes and efficient operations. You will contribute to high-quality service, escalating matters outside authority and assisting with product,

Qualifications

• Experience in Motor Personal Lines insurance and Agricultural Fleet.
• Underwriting support, broking, policy administration or a comparable regulated service environment.
• Good understanding of insurance terminology and the policy lifecycle.
• High attention to detail, with the ability to work accurately at pace.
• Strong written and verbal communication skills, including confident broker contact.
• Ability to prioritise work, meet deadlines and take ownership through to resolution.
• Collaborative approach and willingness to seek guidance when a matter is outside authority.
• Experience of UK Motor or other Personal Lines insurance products.
• Experience working directly with insurance brokers.
• Understanding of underwriting principles, referrals and delegated authority.
• Cert CII, progress towards an insurance qualification, or willingness to study.

Responsibilities

• Process policy administration and processing tasks accurately within service levels.
• Check policy information and supporting documentation for completeness and accuracy.
• Maintain clear and accurate records across relevant systems.
• Identify errors, missing information or unusual features and act or escalate.

Skills

Strong written and verbal comms

Attention to detail

Microsoft 365

UK Motor / Personal Lines knowledge

Underwriting principles

Education

Cert CII

Job description

Howden is seeking an Underwriting Technician to deliver accurate underwriting administration and broker support across Personal Lines products. You will process policy transactions, maintain records, and apply underwriting procedures within delegated authority.

The role supports brokers, underwriters and internal teams to ensure compliant customer outcomes and efficient operations. You will contribute to high-quality service, escalating matters outside authority and assisting with product,