Broker Claims Relationship Lead

Aviva plc; Manchester; On-site; GBP 40,000 - 55,000; Full time

Job summary

An established industry player is seeking a Broker Claims Relationship Lead to enhance partnerships with brokers in the North West. This pivotal role involves managing relationships, interpreting claims data, and driving improvements in claims experiences. You will collaborate with various teams to ensure service levels are met while supporting projects aimed at process enhancement. If you have a passion for building strong relationships and driving strategic alignment in claims management, this is an exciting opportunity to make a significant impact within a dynamic organization committed to continuous improvement.

Benefits

Bonus opportunity – 10% of annual salary

Generous pension scheme

29 days holiday plus bank holidays

Up to 40% discount on Aviva products

Free Aviva shares through Matching Share Plan

Supportive policies including parental leave

Flexible benefits including sustainability options

Paid volunteering days

Wellbeing support and tools

Qualifications

• Experience in managing commercial claims and broker relationships.
• Strong stakeholder management and claims trend analysis skills.

Responsibilities

• Foster relationships with brokers and support claims processes.
• Drive improvements based on claims data and mentor colleagues.

Skills

Commercial claims management

Stakeholder management

Claims trend identification

Relationship management

New business propositions

Education

ACII certificate

Relevant professional qualification

Job description

Broker Claims Relationship Lead page is loaded

Broker Claims Relationship Lead

Apply locations Manchester posted on Posted Yesterday job requisition id R-153186

Broker Claims Relationship Lead

Salary: £40,000 - £55,000

As we continue to grow, we continue to invest in our Claims Proposition. This brand new role is testament to our commitment in Claims.

We are looking for a Broker Claims Relationship Lead who will be responsible for looking after our broker partners in the North West region in conjunction with our trading and distribution colleagues for the region. We have a ‘one face to market’ approach in each region, which is a key priority for this role.

Are you someone who thrives on fostering strong broker partnerships?

Do you love to use your expertise in claims relationship management to drive communication and strategic alignment throughout the claims process?

If this is you, we would love to hear from you.

A bit about the job:

The Broker Claims Relationship Lead will work within the North West region of brokers to support Aviva clients in the Aviva Claims Proposition. Building strong internal and external relationships for the benefit of the client and Aviva Commercial business is a key aspect of this role. You would be working closely with the regional distribution team, all product line operational claims teams, underwriting and senior Aviva stakeholders.

Interpreting claims data in order to drive improvements with overall claims trending is an important part of the role. You will act as a role model, coaching and mentoring colleagues where appropriate, actively pursuing opportunities to improve processes and procedures to assist the Commercial business.

You will support the development, implementation and on-going management of relationships with external suppliers, partners or contractors ensuring standards are communicated and implemented in order to maintain service levels and efficiencies to meet targets.

The successful candidate will support projects aimed at system or process improvement at a local or national level in order to drive continuous improvement of service and engage others through Aviva Brand Values and standards as well as the development, implementation and on-going management of market leading sourcing strategies to ensure regulatory compliance is maintained.

Skills and experience we’re looking for:

• Experience of working with commercial claims, ideally at leader level, understanding your clients business and managing long term relationships with brokers
• Successful participation in new business propositions
• Identifying claims trends and working with clients and brokers to deliver improved claims experiences
• Strong senior stakeholder management background
• ACII certificate or relevant professional qualification or equivalent experience.

What you’ll get for this role:

• Starting Salary: £40,000 - £55,000 (depending on skills, experience, location and qualifications)
• Bonus opportunity – 10% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

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About Us

We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight.

So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.