Broker Claims Relationship Lead

Aviva plc; Manchester; On-site; GBP 40,000 - 55,000; Full time

Job summary

An established industry player is seeking a Broker Claims Relationship Lead to enhance broker partnerships in the North West. This pivotal role focuses on fostering strong relationships, interpreting claims data to improve processes, and collaborating with various teams to ensure a seamless claims experience. The successful candidate will play a vital part in driving strategic alignment and continuous improvement within the claims proposition. If you thrive in a dynamic environment and are passionate about enhancing client relationships, this opportunity is perfect for you.

Benefits

Bonus opportunity – 10% of annual salary

Generous pension scheme - up to 14% contribution

29 days holiday plus bank holidays

Up to 40% discount on Aviva products

Free Aviva shares through Matching Share Plan

Supportive policies including parental leave

Flexible benefits including sustainability options

Paid volunteering days

Wellbeing support and tools

Qualifications

• Experience in commercial claims and managing broker relationships.
• Strong background in stakeholder management and claims data analysis.

Responsibilities

• Manage broker partnerships in the North West region.
• Drive improvements in claims processes and client experiences.

Skills

Commercial claims management

Stakeholder management

Claims data interpretation

Relationship management

ACII certificate or equivalent

Education

Relevant professional qualification

Job description

Broker Claims Relationship Lead page is loaded

Broker Claims Relationship Lead

Apply locations Manchester posted on Posted Yesterday job requisition id R-153186

Salary: £40,000 - £55,000

As we continue to grow, we continue to invest in our Claims Proposition. This brand new role is testament to our commitment in Claims.

We are looking for a Broker Claims Relationship Lead who will be responsible for looking after our broker partners in the North West region in conjunction with our trading and distribution colleagues for the region. We have a ‘one face to market’ approach in each region, which is a key priority for this role.

Are you someone who thrives on fostering strong broker partnerships?

Do you love to use your expertise in claims relationship management to drive communication and strategic alignment throughout the claims process?

If this is you, we would love to hear from you.

A bit about the job:

The Broker Claims Relationship Lead will work within the North West region of brokers to support Aviva clients in the Aviva Claims Proposition. Building strong internal and external relationships for the benefit of the client and Aviva Commercial business is a key aspect of this role. You would be working closely with the regional distribution team, all product line operational claims teams, underwriting and senior Aviva stakeholders.

Interpreting claims data in order to drive improvements with overall claims trending is an important part of the role. You will act as a role model, coaching and mentoring colleagues where appropriate, actively pursuing opportunities to improve processes and procedures to assist the Commercial business.

You will support the development, implementation and ongoing management of relationships with external suppliers, partners or contractors ensuring standards are communicated and implemented in order to maintain service levels and efficiencies to meet targets.

The successful candidate will support projects aimed at system or process improvement at a local or national level in order to drive continuous improvement of service and engage others through Aviva Brand Values and standards as well as the development, implementation and ongoing management of market leading sourcing strategies to ensure regulatory compliance is maintained.

Skills and experience we’re looking for:

• Experience of working with commercial claims, ideally at leader level, understanding your clients business and managing long term relationships with brokers
• Successful participation in new business propositions
• Identifying claims trends and working with clients and brokers to deliver improved claims experiences
• Strong senior stakeholder management background
• ACII certificate or relevant professional qualification or equivalent experience.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting Salary: £40,000 - £55,000 (depending on skills, experience, location and qualifications)
• Bonus opportunity – 10% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

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