Broker Claims Relationship Lead

Aviva; Manchester; On-site; GBP 40,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Broker Claims Relationship Lead, where you will foster strong partnerships with brokers in the North West. This exciting role involves interpreting claims data to enhance client experiences and collaborating with various internal teams to ensure seamless service delivery. You will be a key player in driving strategic improvements and mentoring colleagues, contributing to the overall success of the organization. With a commitment to professional development and a supportive work environment, this position promises a rewarding career path for those passionate about claims management.

Benefits

Bonus opportunity

Generous pension scheme

29 days holiday

Employee discounts

Free shares through Matching Share Plan

Flexible benefits

Paid volunteering days

Wellbeing support

Qualifications

• Experience in managing long-term relationships with brokers.
• Participation in new business propositions and claims trend identification.

Responsibilities

• Support broker partners in the North West region.
• Drive improvements in claims processes and mentor colleagues.

Skills

Commercial Claims Management

Broker Relationship Management

Claims Data Analysis

Process Improvement

Education

ACII Certificate

Relevant Professional Qualification

Job description

Join to apply for the Broker Claims Relationship Lead role at Aviva

2 days ago Be among the first 25 applicants

Join to apply for the Broker Claims Relationship Lead role at Aviva

As we continue to grow, we continue to invest in our Claims Proposition. This brand new role is testament to our commitment in Claims.

We are looking for a Broker Claims Relationship Lead who will be responsible for looking after our broker partners in the North West region in conjunction with our trading and distribution colleagues for the region. We have a ‘one face to market’ approach in each region, which is a key priority for this role.

Are you someone who thrives on fostering strong broker partnerships?

Do you love to use your expertise in claims relationship management to drive communication and strategic alignment throughout the claims process?

If this is you, we would love to hear from you.

A bit about the job:

The Broker Claims Relationship Lead will work within the North West region of brokers to support Aviva clients in the Aviva Claims Proposition. Building strong internal and external relationships for the benefit of the client and Aviva Commercial business is a key aspect of this role. You would be working closely with the regional distribution team, all product line operational claims teams, underwriting and senior Aviva stakeholders.

Interpreting claims data in order to drive improvements with overall claims trending is an important part of the role. You will act as a role model, coaching and mentoring colleagues where appropriate, actively pursuing opportunities to improve processes and procedures to assist the Commercial business.

You will support the development, implementation and on-going management of relationships with external suppliers, partners or contractors ensuring standards are communicated and implemented in order to maintain service levels and efficiencies to meet targets.

The successful candidate will support projects aimed at system or process improvement at a local or national level in order to drive continuous improvement of service and engage others through Aviva Brand Values and standards as well as the development, implementation and on- going management of market leading sourcing strategies to ensure regulatory compliance is maintained.

Skills and experience we’re looking for:

• Experience of working with commercial claims, ideally at leader level, understanding your clients business and managing long term relationships with brokers
• Successful participation in new business propositions
• Identifying claims trends and working with clients and brokers to deliver improved claims experiences
• ACII certificate or relevant professional qualification or equivalent experience.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting Salary: £40,000 - £55,000 (depending on skills, experience, location and qualifications)
• Bonus opportunity – 10% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and General Business

• Industries

  Insurance

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