Broadcast Platform Controller — 24/7 Incident & Monitoring

Sky UK Limited; Greater London; On-site; GBP 36,000 - 52,000; Full time

Benefits offered by this job

Free SkyTV/NOW package

Pension up to 9%

Private healthcare

Aviva Digital GP

Discounts on Sky products

Sharesave and Tech schemes

Sky VIP rewards

Job summary

Sky UK Limited seeks a Platform Controller to join Platform Control within Content eXperience & Distribution (CXD). You will monitor, diagnose, and manage incidents to ensure Sky's broadcast content stays up and running across TV platforms and apps.

This is a full-time, site-based role at Osterley with a 12-hour shift pattern (5 days on, 5 off, 5 nights on, 5 off, 4 days on, 4 off) and potential progression. Training provided; opportunities to collaborate with international sites may arise.

Qualifications

• A level education or equivalent required.
• Solid IT skills and ability to work under pressure.
• Strong communication and problem-solving abilities.

Responsibilities

• Minimize Downtime: Work onsite at Osterley to reduce incident impact for Sky customers, Wholesale Partners, and 3rd Party Content Providers.
• Monitor & Diagnose: Utilize monitoring tools to quickly and accurately identify live platform issues.
• Manage Incidents: Prioritize and resolve technical issues via known fixes or elevate to appropriate support departments following official procedures.
• Maintain Ownership: Retain oversight of escalated issues, logging accurate updates and resolution details.
• Proactive Maintenance & Handovers: Monitor planned maintenance for potential platform impact, conduct shift handovers, and manage operational channels (email inboxes, MS Teams, Spark queues, and documentation).

Skills

IT skills

Communication

Problem solving

Work under pressure

Education

A level or equivalent

Bachelor's degree (desirable)

Tools

Databases

SQL

Unix

Linux

ServiceNow

Microsoft

Job description

Sky UK Limited seeks a Platform Controller to join Platform Control within Content eXperience & Distribution (CXD). You will monitor, diagnose, and manage incidents to ensure Sky's broadcast content stays up and running across TV platforms and apps.

This is a full-time, site-based role at Osterley with a 12-hour shift pattern (5 days on, 5 off, 5 nights on, 5 off, 4 days on, 4 off) and potential progression. Training provided; opportunities to collaborate with international sites may arise.