Platform Controller

Sky UK Limited; Greater London; On-site; GBP 36,000 - 52,000; Full time

Benefits offered by this job

Free SkyTV/NOW package

Pension up to 9%

Private healthcare

Aviva Digital GP

Discounts on Sky products

Sharesave and Tech schemes

Sky VIP rewards

Job summary

Sky UK Limited seeks a Platform Controller to join Platform Control within Content eXperience & Distribution (CXD). You will monitor, diagnose, and manage incidents to ensure Sky's broadcast content stays up and running across TV platforms and apps.

This is a full-time, site-based role at Osterley with a 12-hour shift pattern (5 days on, 5 off, 5 nights on, 5 off, 4 days on, 4 off) and potential progression. Training provided; opportunities to collaborate with international sites may arise.

Qualifications

• A level education or equivalent required.
• Solid IT skills and ability to work under pressure.
• Strong communication and problem-solving abilities.

Responsibilities

• Minimize Downtime: Work onsite at Osterley to reduce incident impact for Sky customers, Wholesale Partners, and 3rd Party Content Providers.
• Monitor & Diagnose: Utilize monitoring tools to quickly and accurately identify live platform issues.
• Manage Incidents: Prioritize and resolve technical issues via known fixes or elevate to appropriate support departments following official procedures.
• Maintain Ownership: Retain oversight of escalated issues, logging accurate updates and resolution details.
• Proactive Maintenance & Handovers: Monitor planned maintenance for potential platform impact, conduct shift handovers, and manage operational channels (email inboxes, MS Teams, Spark queues, and documentation).

Skills

IT skills

Communication

Problem solving

Work under pressure

Education

A level or equivalent

Bachelor's degree (desirable)

Tools

Databases

SQL

Unix

Linux

ServiceNow

Microsoft

Job description

We don't just believe in better. We make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky.

Role/Team overview

We are seeking enthusiastic and passionate individuals to join Platform Control - a key 1st line technical support team within Content eXperience & Distribution (CXD), part of CT&I. Platform Control ensures that Sky's broadcast content is robustly delivered across our TV platforms and apps.

As a Platform Controller, you will work at the forefront of cutting-edge broadcast technology in a dynamic, ever-evolving environment. You aren't customer-facing; instead, issues come through monitoring tools, internal departments, or 3rd party providers. No two days are the same—one minute you might restore a linear channel on Sky Glass, and the next, diagnose an On Demand playback issue on NOW TV or troubleshoot an interactive app on Sky Q. We provide full training to help you quickly identify faults and restore service.

This role offers fantastic career growth, with clear paths for promotion to higher grades based on skill and competency, plus potential opportunities to collaborate with or travel to our international sites in Munich and Milan.

What you'll do

• Minimize Downtime: Work onsite at Osterley to reduce incident impact for Sky customers, Wholesale Partners, and 3rd Party Content Providers.
• Monitor & Diagnose: Utilize monitoring tools to quickly and accurately identify live platform issues.
• Manage Incidents: Prioritize and resolve technical issues via known fixes or elevate to appropriate support departments following official procedures.
• Maintain Ownership: Retain oversight of escalated issues, logging accurate updates and resolution details.
• Proactive Maintenance & Handovers: Monitor planned maintenance for potential platform impact, conduct shift handovers, and manage operational channels (email inboxes, MS Teams, Spark queues, and documentation).

What you'll bring

Essential Criteria:

• Location & Shift Pattern: Ability to work onsite at our Osterley campus on a 12-hour shift schedule following a 5-5-4 pattern (5 days on, 5 off, 5 nights on, 5 off, 4 days on, 4 off, then repeat) within a sensible commuting distance.
• Education: 'A' level education or equivalent.
• Technical & Core Skills: Solid IT skills, excellent communication, strong problem-solving abilities, and the capacity to work under pressure to tight deadlines.

Desirable Criteria:

• Degree-level education.
• Experience with Broadcast Platforms (DTH, OTT, IPTV & VOD) and platform system workflows.
• Working knowledge of Databases, Microsoft, SQL, Unix, Linux, Networks, or ServiceNow products.
• Previous experience working in a service/help desk role.

Benefits and perks

There's one thing people can't stop talking about when it comes tolifeatSky: the perks. Here's a taster:

• Free SkyTVor NOWpackage,including Sky Sports and Sky Cinema
• Pension package with up to 9% employer contribution
• Private healthcare with mental health support
• Aviva Digital GP and dental insurance
• Discounts on Sky products, includingSky Mobile,Sky Broadband, Sky Glass and Sky Protect
• Sharesave and Tech schemes
• A range of Sky VIP rewards and experiences

How you'll work

This is a full-time, site-based shift role at our Osterley campus. Due to the 24/7 operational nature of broadcast monitoring and incident response, you will work onsite to collaborate directly with the team and utilize specialized hardware equipment.

Our office base

Our Sky Group HQ. Equipped with state-of-the- art technology and workspaces, there's plenty of space to see your big ideas come to life. Here you'll find 13 subsidized restaurants and cafes. You can re-energize at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.

Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there's free onsite parking available for cars, motorbikes and bicycles.

Who we are

We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We're an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.