Multi-Skilled Customer Service Advisor – Broadband/VoIP

Go Internet; Ryde; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Workplace pension

Discounted home broadband and mobile

28 Days annual leave including bank-h"

Job summary

Go Internet is seeking a Customer Service Advisor to join our small Ryde team. The role covers sales, billing, and technical support, with a hands-on, multi-hat approach in a non-supervisory capacity.

You will handle inquiries via phone, email, and chat; guide customers to suitable packages; resolve billing questions; and troubleshoot broadband/VoIP issues, taking ownership of resolutions.

Qualifications

• Proven experience in a customer service, sales, or technical support role.
• A genuine self-starter attitude — someone who digs into a problem rather than waiting for an answer
• Naturally inquisitive, with strong problem-solving and troubleshooting instincts
• Excellent written and verbal communication skills, with the ability to explain technical issues in plain English
• High attention to detail and the ability to stay calm and professional under pressure
• A track record of following things through to completion, not just passing them on
• A full, clean UK driving licence

Responsibilities

• Handle inbound customer contact across sales, billing, and technical support — by phone, email, and live chat
• Guide customers to the right product or service, including proactive outbound follow-up where appropriate
• Investigate and resolve billing queries using our bespoke internal systems
• Diagnose and troubleshoot broadband and VoIP issues, determining whether a fault lies within the customer's home/business network or the wider connection
• Log and maintain detailed, accurate records within our helpdesk system
• Take ownership of queries through to resolution, keeping customers updated at every stage rather than passing problems on
• Escalate technical issues to our engineering team or third-party network operators when needed
• Support onboarding of new customers and rollout of new services
• Spot when something isn't right — with a customer, a process, or a colleague's workload — and speak up rather than waiting to be asked

Skills

Customer service experience

Problem solving

Communication skills

Self-starter

Troubleshooting

Driving licence

Technical aptitude

Tools

MikroTik RouterOS

Cisco equipment

Yealink devices

Job description

Go Internet is seeking a Customer Service Advisor to join our small Ryde team. The role covers sales, billing, and technical support, with a hands-on, multi-hat approach in a non-supervisory capacity.

You will handle inquiries via phone, email, and chat; guide customers to suitable packages; resolve billing questions; and troubleshoot broadband/VoIP issues, taking ownership of resolutions.