Customer Support & Onboarding Specialist (Hybrid)

Bristol Waste Company; West of England; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

5% employer pension contribution

Free BUPA Health Cash Plan

Employee Assistance Programme

Onsite physiotherapist

Cycle to Work scheme

£200 employee referral bonus

Learning and development opportunities

Discounts at retailers

Employee recognition awards

Long service awards

Job summary

Bristol Waste Company is seeking a Customer Support Executive to deliver high-quality customer service and administrative support, guiding onboarding and providing timely responses. You will handle inbound emails, prepare welcome packs, and generate customer reports to help the Commercial Team make informed decisions.

Based in Avonmouth with hybrid work (4 days onsite, 1 day WFH), the role offers a starting salary of £28,000 per year, 37.5 hours per week, with benefits including pension, health

Qualifications

• Proven customer service experience with a focus on onboarding new accounts.
• Excellent written and verbal communication across channels.
• Ability to manage multiple inquiries while maintaining accuracy.

Responsibilities

• Respond to inbound emails and calls promptly with accurate information.
• Prepare and issue welcome packs for new customers.
• Produce routine and ad-hoc customer reports for the Commercial Team.
• Collaborate with Commercial Team to ensure onboarding and support meet standards.
• Maintain up-to-date customer records in CRM and other systems.
• Assist in managing customer escalations with clear updates.
• Identify common issues and suggest process improvements.

Skills

Excellent communication

Phone confidence

Strong customer service

Difficult conversations

Interpersonal skills

Problem solving

Organisational skills

IT literacy

Attention to detail

Teamwork

Reliability / commute

Tools

CRM systems

Microsoft Office

Customer databases

Job description

Bristol Waste Company is seeking a Customer Support Executive to deliver high-quality customer service and administrative support, guiding onboarding and providing timely responses. You will handle inbound emails, prepare welcome packs, and generate customer reports to help the Commercial Team make informed decisions.

Based in Avonmouth with hybrid work (4 days onsite, 1 day WFH), the role offers a starting salary of £28,000 per year, 37.5 hours per week, with benefits including pension, health