Bristol 3D Medical Centre Receptionist

NHS Jobs; West of England; On-site; GBP 21,000 - 25,000; Full time

Job summary

University Hospitals Bristol and Weston NHS Foundation Trust is seeking a receptionist to welcome and guide patients and visitors, manage outpatient notes, and handle confidential information with professionalism. The role involves coordinating with clinical staff, maintaining records, and supporting departmental IT systems.

The successful candidate will perform a range of administrative duties, including mail circulation, telephone enquiries, and data input, while contributing to efficient

Qualifications

• Welcoming and guiding patients and visitors within the department.
• Answering and directing telephone enquiries professionally.
• Maintaining patient confidentiality at all times.

Responsibilities

• Handle reception duties and orientation for patients/visitors.
• Prepare and manage outpatient notes and relevant documentation.
• Trace in/out of medical records and upload to digital systems.
• Ensure PAS outcomes are completed as required by clinical staff.
• Restock stationery and process forms with sign-off by the Support Manager.
• Assist with departmental IT systems and audit data."
• Provide cover during leave or sickness as needed.
• Scan and file patient records; arrange transportation of specimens where applicable.
• Liaise with other hospitals or centres to obtain essential information for patient care.

Skills

Communication skills

Organisational skills

Confidentiality

Tools

PAS system

Microsoft Office

Job description

Reception duties To act as receptionist by welcoming and orientating patients and visitors to the department. To participate in the preparation and the running of the reception. To answer telephone enquiries from patients, medical staff and other hospitals, dealing with enquiries in a professional manner and referring to the relevant person where necessary. To prepare out-patient notes ensuring all relevant documentation is included, where required. Taking responsibility for the tracing in and out of medical records, where required, including upload to the appropriate digital systems. To ensure all outcomes are completed on the PAS system, as indicated by clinical staff. To be responsible for restocking stationary, ensuring order forms are signed by the Support Manager To maintain patient confidentiality at all times. Administrative Duties Contacting patients and colleagues with complex and sensitive situations, from a variet of hospital services and departments. Undertake updating of patient information, using Departmental IT systems. To assist in the provision of a comprehensive administrative service for scientific staff, typing general correspondence, reports, clinic letters and any other items required for the efficient operation of the department, working within clearly defined limits. To participate in the circulation of incoming and despatching outgoing mail. To participate in the answering of telephone calls, directing enquires to the appropriate members of staff. To assist in the maintenance of patient files, correspondence, reports and other documentation. Providing appropriate cover during annual leave or sick leave, to ensure the smooth running of the department. Operate various computer software packages as necessary. Assisting in the provision of patient notes/information for audit purposes. Work within Health and Safety standards. Perform photocopying, scanning, emailing and filing as appropriate. Participate in Trust appraisal scheme. To undertake further training or attend courses relevant to the duties of the job, as required. Liaise with staff at other hospitals or centres in the pursuit of information essential to patient care. Scanning of patient records using Department IT system. Arranging for the transportation of specimens using appropriate local/national/international courier, ensuring the preparation of all necessary documentation including customs declarations for the Bristol 3D Medical Centre. Undertake small administrative projects to aid organisation of the department and services, such as maintaining and developing a digital filing system for referrals to sort and order the way in which they are processed. Maintaining strict confidentiality at all times on all matters relating to patients and/or staff. All work to be performed to Trust and Department standards.

University Hospitals Bristol and Weston NHS Foundation Trust