Front of House Guest Experience Host

Cairn Group; Newcastle upon Tyne; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Incentives and Service Charge (site)

Discounted stays across our hotels and

Food, beverage, spa and leisure

Wellbeing resources and support

Employee Assistance Programme

Meals on duty

Health Care Cash Plan

Job summary

Cairn Group at Royal Station Hotel in Newcastle is hiring front of house team members to deliver warm, genuine hospitality across guests in our restaurant, bars and events.

Join a team that values energy, professionalism and teamwork, with training provided to help you grow your hospitality career. No prior experience required—your attitude and willingness to learn matter most.

Make every moment matter with us and build a rewarding career in a supportive, people‑first culture.

Qualifications

• Create memorable guest experiences through warm hospitality.
• Demonstrate energy, personality and professionalism in every guest interaction.
• Be part of a team delivering outstanding service across all touchpoints.

Responsibilities

• Create memorable experiences by delivering warm, genuine hospitality.
• Bring energy and personality to every guest interaction.
• Be part of a team that delivers exceptional service.
• Help create a welcoming atmosphere where guests want to return.
• Maintain outstanding standards across all service moments.
• Learn, grow and build hospitality and personal skills every day.

Skills

Welcoming guests

Customer service

Teamwork

Communication

Job description

Cairn Group at Royal Station Hotel in Newcastle is hiring front of house team members to deliver warm, genuine hospitality across guests in our restaurant, bars and events.

Join a team that values energy, professionalism and teamwork, with training provided to help you grow your hospitality career. No prior experience required—your attitude and willingness to learn matter most.

Make every moment matter with us and build a rewarding career in a supportive, people‑first culture.