Breakdown Operations Coordinator

Dunwall Partners Ltd; Glasgow; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Company pension

Free on-site parking

Full training and ongoing support

Stable, long-term employment

Friendly and supportive team

Job summary

GLASGOW CITY COUNCIL AND ARMS LENGTH ORGANISATION is seeking a highly organised Breakdown Coordinator to join our busy vehicle recovery operation in Glasgow. The role operates 7am–7pm on a 4-on/4-off pattern, including weekends and bank holidays, with clear focus on customer service and operational coordination.

In this fast-paced control room environment you will coordinate drivers, liaise with breakdown providers and emergency services, and ensure customers receive exceptional support when

Qualifications

• Excellent organisational skills.
• Strong communication and interpersonal abilities.
• Confident telephone manner and customer-focused approach.
• Ability to multitask and prioritise workloads.
• Experience working to deadlines in a busy operational environment.
• Good numeracy and literacy skills.
• Proficient with Microsoft Office.
• Flexible hours and willingness to travel.

Responsibilities

• Manage and coordinate vehicle recovery operations across shifts.
• Accept and process jobs from major breakdown and recovery providers.
• Dispatch and monitor recovery drivers; maintain service delivery.
• Communicate with drivers, customers and agencies to keep operations running.
• Handle enquiries by phone and email; maintain documentation.
• Support wider team with general admin duties.

Skills

Organisational skills

Communication

Calm under pressure

Multitasking

Numeracy

Customer-focused

Job description

GLASGOW CITY COUNCIL AND ARMS LENGTH ORGANISATION is seeking a highly organised Breakdown Coordinator to join our busy vehicle recovery operation in Glasgow. The role operates 7am–7pm on a 4-on/4-off pattern, including weekends and bank holidays, with clear focus on customer service and operational coordination.

In this fast-paced control room environment you will coordinate drivers, liaise with breakdown providers and emergency services, and ensure customers receive exceptional support when