24/7 Breakdown & Recovery Coordinator

Ad Warrior Ltd; Widnes; On-site; GBP 15,000 - 21,000; Full time

Job summary

Hough Green Garage is seeking a Breakdown & Recovery Co-ordinator to join its 24-hour Widnes control centre. You will coordinate recovery resources, monitor progress, and manage high-volume calls, ensuring efficient, professional service in time-critical situations.

The role emphasizes calm decision-making, strong communication, and teamwork. Police vetting is required; shift patterns include 12-hour days/nights with 4-on/2-off. Immediate start possible.

Qualifications

• Strong communication skills (written & verbal).
• Ability to work under pressure and remain calm in urgent situations.
• Excellent problem-solving and decision-making abilities.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Flexible, proactive, and positive attitude.
• Strong interpersonal skills and professionalism.
• Target-driven and comfortable working to deadlines.
• Understanding of health and safety requirements.

Responsibilities

• Coordinate and deploy recovery resources efficiently across all active jobs.
• Monitor job progress through to completion.
• Manage driver workloads and map nearest available resources.
• Answer and manage high-volume inbound and outbound calls.
• Liaise with administrative staff and recovery teams.
• Raise workload issues or operational concerns with management.
• Provide training and support to colleagues as required.
• Handle customer enquiries professionally in person and by phone.
• Ensure accurate documentation and compliant handling of personal data (GDPR).
• Conduct property searches with integrity and confidentiality.

Skills

Strong communication

Work under pressure

Problem solving

Organisational skills

Team player

Flexible attitude

Interpersonal skills

Deadline driven

Health & safety

Job description

Hough Green Garage is seeking a Breakdown & Recovery Co-ordinator to join its 24-hour Widnes control centre. You will coordinate recovery resources, monitor progress, and manage high-volume calls, ensuring efficient, professional service in time-critical situations.

The role emphasizes calm decision-making, strong communication, and teamwork. Police vetting is required; shift patterns include 12-hour days/nights with 4-on/2-off. Immediate start possible.