Breakdown Coordinator

Dunwall Partners Ltd; Glasgow; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Company pension

Free on-site parking

Full training and ongoing support

Stable, long-term employment

Friendly and supportive team

Job summary

GLASGOW CITY COUNCIL AND ARMS LENGTH ORGANISATION is seeking a highly organised Breakdown Coordinator to join our busy vehicle recovery operation in Glasgow. The role operates 7am–7pm on a 4-on/4-off pattern, including weekends and bank holidays, with clear focus on customer service and operational coordination.

In this fast-paced control room environment you will coordinate drivers, liaise with breakdown providers and emergency services, and ensure customers receive exceptional support when

Qualifications

• Excellent organisational skills.
• Strong communication and interpersonal abilities.
• Confident telephone manner and customer-focused approach.
• Ability to multitask and prioritise workloads.
• Experience working to deadlines in a busy operational environment.
• Good numeracy and literacy skills.
• Proficient with Microsoft Office.
• Flexible hours and willingness to travel.

Responsibilities

• Manage and coordinate vehicle recovery operations across shifts.
• Accept and process jobs from major breakdown and recovery providers.
• Dispatch and monitor recovery drivers; maintain service delivery.
• Communicate with drivers, customers and agencies to keep operations running.
• Handle enquiries by phone and email; maintain documentation.
• Support wider team with general admin duties.

Skills

Organisational skills

Communication

Calm under pressure

Multitasking

Numeracy

Customer-focused

Job description

Contract: Full time, Permanent - 7am - 7pm on / 4 off shift pattern - including weekends and bank holidays

Benefits: Company pension scheme, Free on-site parking, Full training and ongoing support, Stable, long-term employment, Friendly and supportive team environment and the Opportunity to develop within a growing business!

Keeping Scotland moving when people need help most.

Every breakdown, accident or roadside emergency creates a stressful situation for someone. That's where you come in.

We're looking for a highly organised and proactive Breakdown Coordinator to join our busy vehicle recovery operation in Glasgow.

This is a fast-paced position where you'll coordinate recovery drivers, liaise with breakdown providers and emergency services, and ensure customers receive exceptional support when they need it most.

If you thrive under pressure, enjoy problem-solving, and take pride in delivering outstanding customer service, we'd love to hear from you.

The Role

As a Breakdown Coordinator, you'll be at the heart of our operation, ensuring vehicles, drivers and customers are supported efficiently and professionally throughout the day.

Working within a busy control room environment, you'll communicate with drivers, customers, breakdown organisations and external partners to coordinate vehicle recoveries and keep operations running smoothly.

No two days are the same, making this an ideal opportunity for someone who enjoys variety, responsibility and working as part of a close-knit team.

You will be responsible for:

• Managing and coordinating vehicle recovery operations across your shift.
• Accepting and processing jobs from major breakdown and recovery providers.
• Dispatching, monitoring and supporting recovery drivers throughout the day.
• Maintaining regular communication with drivers to ensure efficient service delivery.
• Liaising with customers and members of the public in a professional and empathetic manner.
• Communicating with Police Scotland and other relevant agencies when required.
• Handling enquiries, updates and service requests via telephone and email.
• Processing invoicing, job administration and customer queries.
• Ensuring all documentation and records are maintained accurately.
• Supporting the wider team with general administrative duties.

What We're Looking For

We're seeking a confident and organised individual who can remain calm under pressure and make effective decisions in a fast-moving environment.

• Excellent organisational skills and attention to detail.
• Strong communication and interpersonal abilities.
• Confident telephone manner and customer-focused approach.
• Ability to multitask and prioritise workloads effectively.
• Experience working to deadlines in a busy operational environment.
• Strong problem-solving skills and a proactive mindset.
• Good numeracy and literacy skills.
• Competent user of Microsoft Office packages.
• Flexible approach to working hours and business needs.
• Own transport and ability to travel to the workplace.

It would be great if you had:

• Previous experience within transport, logistics, fleet, recovery, roadside assistance or operational control environments.
• Experience working in a dispatch, scheduling or coordination role.
• Knowledge of the vehicle recovery industry.

Training will be provided, so candidates from other fast-paced administrative or service environments are encouraged to apply.

Join a Team That Makes a Difference

Nobody plans to break down or be involved in an accident, but everyone expects professional, reliable support when it happens.

If you're someone who enjoys helping people, solving problems, and working in a role where your actions genuinely make a difference every day, we'd love to hear from you.

GLASGOW CITY COUNCIL AND ARMS LENGTH ORGANISATION