Breakdown Operations Controller

911 Rescue Recovery; Glasgow; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Company pension scheme

Free on-site parking

Full training and ongoing support

Stable, long-term employment

Friendly and supportive team

Opportunity to develop within a growth

Job summary

911 Rescue Recovery in Glasgow is seeking a highly organised Breakdown Coordinator to join our busy vehicle recovery operation. You will coordinate recovery drivers, liaise with providers and emergency services, and ensure customers receive exceptional support.

The role is fast-paced, involves shift work including weekends, and offers benefits such as a company pension, on-site parking and training. You will handle invoicing, documentation and customer queries while supporting the wider team.

Qualifications

• Excellent organisational skills and attention to detail.
• Strong communication and interpersonal abilities.
• Confident telephone manner and customer-focused approach.
• Ability to multitask and prioritise workloads effectively.

Responsibilities

• Managing and coordinating vehicle recovery operations across your shift.
• Accepting and processing jobs from major breakdown and recovery providers.
• Dispatching, monitoring and supporting recovery drivers throughout the day.
• Maintaining regular communication with drivers to ensure efficient service delivery.
• Liaising with customers and the public in a professional and empathetic manner.
• Communicating with Police Scotland and other agencies when required.
• Handling enquiries, updates and service requests via telephone and email.
• Processing invoicing, job administration and customer queries.
• Ensuring all documentation and records are maintained accurately.
• Supporting the wider team with general administrative duties.

Skills

Excellent organisation

Strong communication

Confident telephone manner

Multitask prioritisation

Deadline-driven

Problem solving

Numeracy & literacy

MS Office proficiency

Flexible working

Own transport

Tools

Microsoft Office

Job description

911 Rescue Recovery in Glasgow is seeking a highly organised Breakdown Coordinator to join our busy vehicle recovery operation. You will coordinate recovery drivers, liaise with providers and emergency services, and ensure customers receive exceptional support.

The role is fast-paced, involves shift work including weekends, and offers benefits such as a company pension, on-site parking and training. You will handle invoicing, documentation and customer queries while supporting the wider team.