Brand Representative - The Oracle, Hollister

Abercrombie & Fitch Co.; Reading; On-site; GBP 20,000 - 25,000; Full time

Job summary

Abercrombie & Fitch Co. in Reading seeks Brand Representatives to enhance the customer experience and maintain store presentation. Responsibilities include providing attentive service, organizing the sales floor, and efficiently handling cash wrap operations. Candidates should enjoy engaging with customers and ensuring a welcoming environment. This role supports a seamless omni-channel experience. Join us and help create a memorable shopping experience for all customers.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean, organized sales environment.
• Accurately process purchases, returns, and exchanges.
• Support omni-channel experiences through online order fulfillment.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.