Brand Representative - The Bentall Centre, Hollister

Abercrombie & Fitch Co.; Kingston upon Thames; On-site; GBP 18,000 - 22,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives in Kingston upon Thames, UK. The role involves engaging customers with authentic service, maintaining an organized store, and accurately processing transactions. Ideal candidates will connect with customers naturally and support the sales environment by fulfilling online orders and ensuring product presentation standards are met. Successful applicants will foster a welcoming atmosphere and deliver a seamless shopping experience.

Qualifications

• Engaging with customers and providing attentive service.
• Maintaining a clean and organized sales environment.
• Accurate processing of transactions.

Responsibilities

• Provide warm and welcoming service to all customers.
• Support product replenishment and maintain store presentation.
• Process purchases and ensure a friendly checkout experience.
• Assist with online order fulfillment.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.