Brand Representative - Westquay, Hollister

Abercrombie & Fitch Co.; Southampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

Abercrombie & Fitch Co. is looking for Brand Representatives to enhance the shopping experience in our Southampton store. You will engage customers with care, assist them in finding their needs, and ensure a welcoming environment.

This role includes various responsibilities such as providing outstanding customer service, maintaining a visually appealing sales floor, and supporting various cash wrap and online order operations.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean and organized sales environment.
• Accurately process purchases, returns, and exchanges.
• Support omni-channel experience by fulfilling online orders.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well-presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.