Brand Representative - St David's 2, Hollister

Abercrombie & Fitch Co.; Cardiff; On-site; GBP 20,000 - 25,000; Full time

Job summary

Abercrombie & Fitch Co. is looking for Brand Representatives in Cardiff, UK, to provide exceptional customer service. The role involves engaging with customers, helping them find their needs, and maintaining a clean, organized store environment. Responsibilities include assisting with purchase processes, ensuring presentation standards, and creating a welcoming atmosphere. Ideal candidates will have strong communication skills and a passion for fashion. Join us in bringing our brand experience to life.

Qualifications

• Enjoy connecting with customers and assisting them.
• Ability to maintain a well-presented store environment.
• Strong communication skills for customer interactions.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean sales environment.
• Accurately process purchases, returns, and exchanges.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.