Brand Lead, Retail - Elevate Customer Experience

Superdry careers; Cannock; Remote; GBP 12,000 - 18,000; Full time

Benefits offered by this job

20 days holiday + birthday off

Clothing allowance

Staff discount (up to 50% in-store/15%

Flexible working patterns (4 day week)

Pension contributions

Life assurance

Job summary

Superdry is seeking a Brand Lead to lead an in-store team, delivering an outstanding customer experience and driving store targets. You will own day-to-day operations, coach your team, manage brand standards, and ensure the store remains visually on-brand.

This role requires passion for fashion, strong leadership, and a proactive approach to store performance. Join a brand known for style and service, with rewards including a competitive hourly rate, holiday entitlement, clothing allowance,

Qualifications

• Experience in retail/sales and operations in store.
• Ability to create memorable customer experiences.
• Proven leadership and ability to motivate a team.

Responsibilities

• Deliver the ultimate brand experience using local knowledge and sales expertise.
• Own store brand standards and drive excellent customer service.
• Make decisions for customers and resolve in-store issues.
• Model brand behaviours, values, and style for the team.
• Coach and develop associates to hit daily targets and store KPIs.
• Ensure store appearance aligns with the Superdry look and layout.
• Support compliance tasks including loss prevention and health & safety.
• Open/close the store and handle cash with responsibility.

Skills

Retail leadership

Customer service

Team motivation

Cash handling

Tools

POS system

Job description

Superdry is seeking a Brand Lead to lead an in-store team, delivering an outstanding customer experience and driving store targets. You will own day-to-day operations, coach your team, manage brand standards, and ensure the store remains visually on-brand.

This role requires passion for fashion, strong leadership, and a proactive approach to store performance. Join a brand known for style and service, with rewards including a competitive hourly rate, holiday entitlement, clothing allowance,