Brand Home Lead Guide — Guest Experience Leader

Diageo Americas; Tranent; Presencial; GBP 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Shared accommodation

Competitive annual bonus

Product allowance

34 days of holiday

Private pension scheme

Share purchase plan

Wellbeing activities

Descripción de la vacante

Diageo’s Glenkinchie Visitor Centre is seeking a Brand Home Lead Guide to run daily operations, coordinate tours and guide the team to deliver outstanding guest experiences across tours, bar and retail. You’ll uphold high service and operational standards while supporting commercial performance.

You will supervise staff, manage scheduling, training and performance against targets, and help deliver events and community engagement.

Formación

• Experience leading a team in a visitor attraction, hospitality, retail or similar.
• Ability to motivate and develop colleagues, build relationships and work as part of a team.
• Proactive, resilient, open-minded with problem-solving mindset.
• Experience working towards targets and helping a team hit performance goals.
• Willingness to work evenings and weekends with planned shifts.

Responsabilidades

• Coordinate daily tours and allocate work across the Brand Home Guides team.
• Support the management team with day-to-day operations and uphold high service standards.
• Supervise Brand Home Guides and agency colleagues, including scheduling and training.
• Support retail strategy and visual merchandising for an engaging product experience.
• Plan and deliver special events with managers and the wider team.
• Contribute to community engagement and sustainability goals.
• Lead by example and build strong guest and partner relationships.

Conocimientos

Team leadership

Customer service

Problem solving

Target-driven

Evenings & weekends

MS Office basics

Herramientas

MS Office

Descripción del empleo

Diageo’s Glenkinchie Visitor Centre is seeking a Brand Home Lead Guide to run daily operations, coordinate tours and guide the team to deliver outstanding guest experiences across tours, bar and retail. You’ll uphold high service and operational standards while supporting commercial performance.

You will supervise staff, manage scheduling, training and performance against targets, and help deliver events and community engagement.