Brand Home Lead Guide: Elevate Experiences & Team Leadership

Diageo plc; Tranent; Remote; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Shared accommodation

Annual bonus

Product allowance

34 days holiday

Private pension

Share purchase plan

Wellbeing activities

Job summary

Diageo plc in Scotland is seeking a Brand Home Lead Guide to coordinate tours and supervise the Brand Home Guides team at Glenkinchie Visitor Centre. You’ll drive guest experiences, training, and operations to deliver outstanding service.

This role requires leadership, flexibility for evenings and weekends, and a proactive approach to improving visitor experience and business performance at a world-renowned Scotch whisky destination.

Qualifications

• Experience leading a team in visitor attractions or similar.
• Proven ability to motivate colleagues and meet targets.
• Flexible to work evenings and weekends; proactive problem solver.

Responsibilities

• Coordinate daily tours and allocate work across Brand Home Guides.
• Support management with day-to-day operations and training.
• Supervise guides and agency staff; manage hours and performance targets.
• Support retail and merchandising to create engaging guest experiences.
• Plan and deliver events; contribute to community engagement and sustainability.

Skills

Team leadership

Customer service

Target delivery

Problem solving

Team motivation

Tools

Microsoft Office

Job description

Diageo plc in Scotland is seeking a Brand Home Lead Guide to coordinate tours and supervise the Brand Home Guides team at Glenkinchie Visitor Centre. You’ll drive guest experiences, training, and operations to deliver outstanding service.

This role requires leadership, flexibility for evenings and weekends, and a proactive approach to improving visitor experience and business performance at a world-renowned Scotch whisky destination.