Brand Home Guide

Redefined Ltd; Ballater; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading company as a Brand Home Guide at the Royal Lochnagar Visitor Centre. This fixed-term summer role involves delivering exceptional customer service, guiding tours, and promoting the brand. Ideal candidates will have a passion for hospitality and teamwork. Enjoy a competitive benefits package while celebrating the rich heritage of Scotch whisky.

Benefits

Product allowance

Contributory pension scheme

Competitive annual bonus

Generous holiday allowance

Qualifications

• Experience in hospitality or drinks industry preferred.
• Strong relationship-building skills with customers.

Responsibilities

• Deliver high standards of customer service as a Brand Home Guide.
• Guide visitors through the distillery and assist with ticket sales.
• Plan and implement special events throughout the year.

Skills

Customer Service

Teamwork

Resilience

Job description

Brand Home Guide

Royal Lochnagar Visitor Centre

Fixed Term Summer Contract

Royal Lochnagar distillery is situated just one mile from Balmoral Castle and sits at the foot of the Cairngorm mountains, fed by the crystal-clear water of the Scarnock springs.

Originally called New Lochnagar, it was renamed following a royal visit from Queen Victoria and Prince Albert in 1848. Today, the distillery combines the traditional pagoda kiln heads, and techniques like the open mash tun, with expert-led tours and tastings to help whisky lovers discover the story of Royal Lochnagar, its scenic setting and, most importantly, its beloved whisky.

Please note - We have a range of fixed-term Summer Guide positions available, with start dates in April, May, or June and ending in September or October.

This role will require weekend and evening work.

About The Team

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences acrosseach and everyone of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It's a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

You will be responsible for:

• Being an integral part of the visitor centre team, as a Brand Home Guide, you'll be required to deliver high standards of customer service and an outstanding and memorable visitor experience.
• Our tours are the opportunity for the public to learn who we are and what we do, you'll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided.
• You will assist with ticket sales and promoting our brand throughout the fullexperience, fromwarmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.
• There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area.
• You'll help with the planning and implementation of special events throughout the year.

To be successful in this role:

We're looking for peoplewithcharacter:driven,resilientand open-minded. Are you passionate about customer service and a team player? We certainly hope so!

We're looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.Ideally you will have insight into the drinks industry or worked within a hospitality environment.

Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

• Product allowance
• Contributory pension scheme
• Competitive annual bonus (dependent on performance)
• Generous holiday allowance

Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.