Brand Experience Partner - Part-Time with Flexible Hours

John Lewis Partnership; England; On-site; GBP 12,000 - 17,000; Part time

Job summary

John Lewis Partnership is hiring a Brand Sponsored Partner to deliver outstanding customer experiences and maintain high store standards. You'll work with colleagues and the Brand and Team Manager to generate sales and improve the customer journey.

You'll welcome customers, resolve queries, support marketing events and promotions, and adapt to flexible hours (27 hours per week) across seven days. Basic IT literacy and strong communication help you succeed.

Qualifications

• Strong communication skills.
• Basic IT literacy skills.
• Experience of working in a customer facing role is welcomed but not essential. We'll train you in all you need to know so that you can perform at your best, everyday.

Responsibilities

• Delivering excellent and market leading customer experiences.
• Put the customer at the heart of everything by proactively acknowledging them and taking the time to identify your needs and expectations. Ensuring these are consistently met and customer queries or complaints are resolved.
• Ensuring every customer has the opportunity to engage directly with the John Lewis brand and the Brand you support through personalised and social marketing.
• Being aware of your best sellers and sales performance to help drive promotions and newness such as seasonal changes.
• Helping to create and supporting marketing events to drive footfall and secure new customers.
• Maximising productivity by offering ideas for continuous improvements.
• 27 hours per week across seven days with varied hours to include early starts, late finishes, evenings and Saturday & Sunday working.

Skills

Strong communication skills

Basic IT literacy

Job description

John Lewis Partnership is hiring a Brand Sponsored Partner to deliver outstanding customer experiences and maintain high store standards. You'll work with colleagues and the Brand and Team Manager to generate sales and improve the customer journey.

You'll welcome customers, resolve queries, support marketing events and promotions, and adapt to flexible hours (27 hours per week) across seven days. Basic IT literacy and strong communication help you succeed.