Brand Experience Ambassador | Flexible Schedule & Growth

Abercrombie & Fitch Spain, SL; Greater London; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Career Advancement

Brand Affiliate

Job summary

Abercrombie & Fitch Co. in London is seeking Brand Representatives to bring the store experience to life. You will engage customers, help them find products, and maintain an inviting, well-presented environment across categories.

You will support replenishment, ensure neat presentation, and process purchases, returns, and exchanges to deliver a friendly checkout. You’ll also support online orders and omni-channel services such as in-store pick-up and ship-from-store.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

Skills

Customer service

Communication

Attention to detail

Reliability

Job description

Abercrombie & Fitch Co. in London is seeking Brand Representatives to bring the store experience to life. You will engage customers, help them find products, and maintain an inviting, well-presented environment across categories.

You will support replenishment, ensure neat presentation, and process purchases, returns, and exchanges to deliver a friendly checkout. You’ll also support online orders and omni-channel services such as in-store pick-up and ship-from-store.