Brand Counter Lead: Drive Sales & Elite Service

The Estée Lauder Companies Inc.; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking a Counter Lead in Greater London to support the Brand in driving sales turnover and market share while remaining consumer-focused.

You will reflect a credible brand image, maximise sales through service excellence, and contribute to efficiencies through adherence to Brand/Company procedures. You will understand daily targets and coordinate local marketing and events.

Qualifications

• Experience in a fast-paced retail or consumer-facing environment.
• Ability to drive self-development.
• Commercial understanding and awareness of industry.
• Effective communication, organisation and prioritisation skills.

Responsibilities

• Support brand image and drive sales turnover while remaining consumer-focused.
• Reflect professional brand image to customers and colleagues at all times.
• Maximise sales through selling and delivering excellent service and retail standards.
• Plan local marketing, events and local plans aligned to Retailer activity.
• Ensure refunds/complaints follow company guidelines and resolve issues.
• Keep knowledge up to date using digital tools and product information.
• Deliver consumer recruitment and retention strategies to grow a loyal customer base.
• Maintain excellent store standards including stock, displays, pricing and housekeeping.

Skills

Retail experience

Customer service

Communication skills

Organisational skills

Sales-driven

Social media awareness

Brand ambassador

Tools

POS systems

Job description

The Estée Lauder Companies Inc. is seeking a Counter Lead in Greater London to support the Brand in driving sales turnover and market share while remaining consumer-focused.

You will reflect a credible brand image, maximise sales through service excellence, and contribute to efficiencies through adherence to Brand/Company procedures. You will understand daily targets and coordinate local marketing and events.