Brand Ambassador: Premium Chocolate Sales & Experience

Hotel Chocolat; Ringwood; On-site; GBP 15,000 - 17,000; Full time

Benefits offered by this job

Hourly pay £13.05

Incentives based on performance

50% staff discount

70% discount on Hotel stay in St Lucia

Job summary

Hotel Chocolat in Ringwood is seeking a Sales Advisor who brings warmth, enthusiasm and a customer-first mindset to every interaction. You don't need previous retail experience; you’ll become a true brand ambassador, sharing our premium chocolates with customers and delivering memorable service.

You’ll handle transactions, support stock and store presentation, and upsell products while reflecting the brand’s values.

Qualifications

• No retail experience required.
• Must be passionate, enthusiastic and customer focused.
• Ability to communicate product knowledge and upsell when appropriate.

Responsibilities

• Greet customers and warmly welcome them into Hotel Chocolat.
• Understand customer needs and provide friendly, informative service.
• Demonstrate products and conduct tastings, checking allergens as needed.
• Close sales and recommend additional products such as gift bags.
• Process transactions, refunds and exchanges at the till.
• Respond to customer feedback and maintain a tidy store and café area.
• Assist with deliveries and stock to support store performance.

Skills

Customer focus

Brand ambassador

Enthusiastic

Job description

Hotel Chocolat in Ringwood is seeking a Sales Advisor who brings warmth, enthusiasm and a customer-first mindset to every interaction. You don't need previous retail experience; you’ll become a true brand ambassador, sharing our premium chocolates with customers and delivering memorable service.

You’ll handle transactions, support stock and store presentation, and upsell products while reflecting the brand’s values.