Sales Advisor & Barista – Premium Chocolate Brand

Hotel Chocolat; Glasgow; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Staff discount

Career progression

Training provided

Job summary

Hotel Chocolat is seeking a Sales Advisor/Barista in Glasgow to warmly welcome customers, share our products, and deliver an exceptional experience in-store and café settings.

No prior retail experience is required; a genuine passion for the brand, enthusiasm, and a customer-focused approach are essential. The role involves product demos, tastings, and friendly upselling with a strong team spirit.

Qualifications

• No retail experience required; must be passionate and customer focused.
• You will be a true brand ambassador who loves sharing our products.

Responsibilities

• Welcome every customer and immerse them in the world of Hotel Chocolat.
• Identify customer needs through friendly conversation.
• Demonstrate and offer tastings, checking allergens as needed.
• Close sales and upsell gift bags or extras.
• Thank customers to ensure they leave happy and satisfied.
• Process transactions, refunds and exchanges at the till.

Skills

Brand ambassador

Customer service

Enthusiastic

Communication

Job description

Hotel Chocolat is seeking a Sales Advisor/Barista in Glasgow to warmly welcome customers, share our products, and deliver an exceptional experience in-store and café settings.

No prior retail experience is required; a genuine passion for the brand, enthusiasm, and a customer-focused approach are essential. The role involves product demos, tastings, and friendly upselling with a strong team spirit.