Brand Ambassador & Customer Experience Specialist

Abercrombie & Fitch Spain, SL; Birmingham; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Brand Affiliate opportunity

Training and Development

Global team culture

Job summary

Abercrombie & Fitch Co. is seeking a Brand Representative to bring the store experience to life, helping customers find what they need and keeping the space visually appealing.

You’ll welcome shoppers, provide styling guidance, and contribute to a positive, inclusive atmosphere in the store. Responsibilities include assisting with replenishment, cash wrap operations, and supporting online order processes to ensure a seamless omni-channel experience.

Qualifications

• The ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment balancing engagement with tasks.
• Strong organizational skills and attention to detail.
• Reliability and consistent attendance.

Responsibilities

• Provide warm, welcoming, and attentive service to customers.
• Support product replenishment and maintain a clean, visually consistent environment.
• Process purchases, returns, and exchanges with a friendly checkout.
• Support omni-channel orders including in-store pick-up and ship-from-store.

Skills

Customer service

Communication

Organization

Reliability

Job description

Abercrombie & Fitch Co. is seeking a Brand Representative to bring the store experience to life, helping customers find what they need and keeping the space visually appealing.

You’ll welcome shoppers, provide styling guidance, and contribute to a positive, inclusive atmosphere in the store. Responsibilities include assisting with replenishment, cash wrap operations, and supporting online order processes to ensure a seamless omni-channel experience.