Brand Advocate: Inbound

TN United Kingdom; Kingston upon Thames; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant team in a dynamic work environment that champions customer service excellence. This role as a Customer Service Representative offers you the chance to develop your skills through top-notch training and performance-based growth opportunities. With a focus on creating exceptional customer experiences, you will engage with clients, resolve inquiries, and contribute to customer satisfaction. Enjoy competitive compensation and a comprehensive benefits package, including medical and dental insurance, paid training, and subsidized meals. Embrace a culture of diversity and respect while elevating your career to new heights.

Benefits

Tuition reimbursement

Paid training

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid vacation

Subsidized lunch

Performance-based incentives

Qualifications

• 5+ months experience in Sales/Customer Service and BPO/Call Center roles.
• Ability to quickly learn and apply sales processes.

Responsibilities

• Handles inbound calls effectively and efficiently through proactive customer service.
• Creates exceptional customer experiences using professional techniques.
• Resolves customer questions/concerns efficiently and effectively.

Skills

Customer Service

Technical Troubleshooting

Active Listening

Problem Solving

Sales Techniques

Education

CXC/CAPE: At least 5 subjects including English A and Mathematics

Job description

Job Description

CUSTOMER SERVICE REPRESENTATIVE

Position Summary

Should be responsible for delivering outstanding customer service.

Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.

Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of technical requests, inquiries, and complaints.

WHAT YOU'LL GET FROM US:

• Investment in your future with tuition reimbursement and performance-based growth opportunities across multiple locations.
• Investment in your development with paid training and ongoing education. Experience isn't necessary - we're best in-class in service and sales - we'll share our secret sauce with you.
• Insurance - Medical, Dental, Vision, Disability, and Life Insurance plans.
• Time off - Paid vacation.
• Meals - We offer subsidized lunch and breakfast options.
• Performance-based incentives.

Roles and Responsibilities

• Handles inbound calls effectively and efficiently through proactive customer service and call control techniques, along with proven technical troubleshooting procedures.
• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing, and focusing on adding value to the call.
• Retains existing customers/services through proactive customer service/consulting techniques, enabling customers to perceive value in the service.
• Resolves customer questions/concerns efficiently and effectively using active listening and personalizing techniques, focusing on adding value.
• Resolves problems on the first call with minimal transfers by continuously improving personal technical knowledge and understanding.
• Manipulates systems and escalates issues to appropriate personnel for final resolution.
• Participates in ongoing training aligned with client requests and changing business strategies.
• Maintains call performance goals (AHT, quality, schedule adherence).
• Adheres to company policies and procedures.
• Maintains a positive attitude and supports the company's Commitment to Excellence.
• Performs other duties as assigned.

Why choose us?

We offer a work environment that encourages you to champion every moment and thrive. Embrace our top-notch training programs, meticulously designed to unleash your true potential in your role. Revel in competitive compensation and a diverse range of employee benefits crafted to enhance your overall experience. We take pride in celebrating diversity, promoting respect, and fostering open communication. Elevate your career to new heights and embark on an exciting journey with our energetic and dynamic team!

What we are looking for:

We seek individuals with a keen eye for detail and accuracy. Openness to diverse shifts, including night options if applicable, is valued. A positive attitude and a genuine desire to provide outstanding customer service are essential. No specific physical or legal requirements, nor travel or relocation expectations, are necessary. Join our vibrant team where your skills and dedication are highly valued in a nurturing, inclusive work environment.

Requirements

QUALIFICATIONS:

• CXC/CAPE: At least 5 subjects including English A and Mathematics.
• Experience: At least 6 months in Sales/Customer Service and 6 months in BPO/Call Center roles.
• Coachable: Ability to quickly learn, apply, and adhere to our sales process.