Branch Service Leader: Grow Sales & Service

Reading Cooperative Bank; Andover; Hybrid; GBP 66,000 - 73,000; Full time

Job summary

Reading Cooperative Bank is seeking a Branch Manager in Andover to lead daily operations, guide staff, and drive sales while delivering exceptional customer service. You will develop branch staff, ensure compliance, manage deposits and business accounts, and engage with community events to grow the branch.

You will foster a customer-centric environment, promote product adoption, and mentor team members to achieve branch goals and strong community ties.

Qualifications

• Strong sales skills, organizational ability, and excellent written and verbal communications skills required.
• Excellent detail orientation, time management, and follow-up skills.
• Excellent PC skills, including Microsoft Word, Excel, and PowerPoint.
• Energetic, self-motivated leader with outstanding initiative.
• Results oriented and able to prioritize multiple tasks.
• High integrity, dependable and professional at all times.

Responsibilities

• Deliver exceptional customer service individually and as a branch team.
• Lead and develop branch staff, driving sales and operational efficiency.
• Promote branch identity and ownership of customer experience.
• Create a welcoming atmosphere to foster customer retention and growth of deposits.
• Achieve branch growth goals through customer adoption and retention.
• Provide leadership, coaching, and mentoring to staff.
• Offer all bank products and services to customers.
• Demonstrate knowledge of products, services, and operations; minimize risk.
• Ensure daily compliance with Retail Banking policies and procedures.
• Perform customer transactions accurately using available technology.
• Maintain proficiency in in-branch operations and processing.
• Collaborate with Community Development Officer and teams to deliver sales across product lines.
• Serve small business customers with cash management needs.
• Participate in and lead community events and outreach.

Skills

Sales skills

Attention to detail

MS Office

Leadership

Prioritization

Integrity

Job description

Reading Cooperative Bank is seeking a Branch Manager in Andover to lead daily operations, guide staff, and drive sales while delivering exceptional customer service. You will develop branch staff, ensure compliance, manage deposits and business accounts, and engage with community events to grow the branch.

You will foster a customer-centric environment, promote product adoption, and mentor team members to achieve branch goals and strong community ties.