Branch Manager - Big-Box Ops Leader, Growth & Service

Carrie Rikon & Associates; Andover (MN); On-site; GBP 60,000 - 73,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Training & Development

Job summary

Carrie Rikon & Associates is seeking a Branch Manager in Andover to oversee daily operations, lead a team, and maximize store performance. You will ensure customer satisfaction, manage personnel, and uphold company standards through training and accountability.

The role emphasizes strong leadership, effective communication, and a proven ability to drive sales while maintaining compliance with safety and loss prevention policies.

Qualifications

• Bachelor's degree preferred but not required.
• Minimum 4 years management experience in food service or grocery distribution.
• Background in P&L, Inventory control, merchandising, hiring/training staff, front end, payroll, security/loss prevention.
• Strong leadership skills for a high-volume warehouse operation.
• Excellent communication, organizational and people management skills.
• Customer orientation and commitment to company values.
• Experience in big box, food service, or food retail required.

Responsibilities

• Oversee general branch operations and drive customer satisfaction.
• Develop relationships with customers and resolve problems quickly.
• Ensure compliance with safety, security and regulatory policies.
• Review financial and operational reports and take corrective actions.
• Direct supervision of management staff and performance appraisals.
• Coach managers on employee relations and disciplinary actions.
• Maintain communication with Corporate Offices to ensure policy compliance.
• Monitor inventory and ensure products are in-house and correctly labeled.

Skills

Leadership

Customer service

Communication

P&L

Inventory control

Hiring & training

Payroll

Security / loss prevention

Team supervision

Operations management

Education

Bachelor's degree

Job description

Branch Manager - A Background in the Big Box Industry is Essential!

Location: Andover, Massachusetts

Compensation: $90K plus benefits.

Position Summary:

Ensure efficient operation of the Branch to ensure customer satisfaction and projected bottom line profit. Manages personnel issues and supervision. Maintains a positive company image by providing courteous, friendly and efficient customer service. Maintains company standards by ensuring employees are aware of expectations, are properly trained and are held accountable for their actions.

Essential Functions:

1. General operations of the Branch.
2. Develops strong business relationships with customers by maintaining open communication with customers, and by quickly and effectively resolving problems
3. Ensures compliance with established policies and procedures including but not limited to safety (HACCP, OSHA) personnel, security, pest control and shrink control.
4. Reviews financial and operational reports and takes necessary actions based on report results.
5. Directs subordinates to ensure timely and accurate management of all warehouse operations including safety, sanitation, shelf labels, inventory, merchandising, receiving, stocking, stacking position, order pulling, shipping and in store customer service.
6. Defines the service standards and the operational mission of the branch, communicates it to the employees and monitors activities in order to meet the goals of the branch.
7. Maximizes all sales opportunities by ensuring high levels of customer service by ensuring proper scheduling of the workforce while meeting budgetary guidelines.
8. Manages selection, annual performance appraisals and professional development of all Management level personnel.
9. Directly supervises and manages department managers.
10. Coaches managers on employee relation issues such as new hires, transfers, promotions, demotions and any disciplinary action including termination.
11. Maintains communication with the Corporate Offices to ensure compliance with company policies and procedures as well as state and federal laws and regulations.
12. Reviews inventory on a regular basis to ensure that the inventory is correct and the products are in-house
13. Completes and processes necessary reports and paperwork accurately and timely.

Other Responsibilities:

1. Assumes special projects and responsibilities as required.

Education, Experience and Skills Required:

1. Bachelor’s degree (preferred but not required),
2. Minimum 4 years management experience in food service or grocery distribution in a supermarket, club warehouse, big box or mass merchandising environment.
3. Background in P&L, Inventory control, merchandising, hiring / training staff, front end, merchandising, cash control, payroll, security / loss prevention mandatory.
4. Strong leadership skills, capable of running a high volume warehouse operation.
5. Must have excellent communication, organizational and people management / training skills and be extremely customer service oriented.
6. Commitment to company values and strong customer orientation.
7. Must have backing in big box, food service, or food retail.

Work Environment:

1. For the most part the ambient temperature will be moderate, there are areas that are cold such as the Freezer and hot such as the Damages area.
2. The work is mostly performed standing/walking – must be able to stand/walk for up to 4 hours without a break.
3. Physical labor is infrequent but there may be times when merchandise may need to be moved or an area cleaned.
4. There will be industrial vehicles (forklifts, Hilo) moving material throughout the warehouse.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development