Branch Assistant (Civils)

LBS Builders Merchants; Pembroke Dock; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Profit Share Bonus Scheme

Online discount portal

Staff discount scheme

Death in Service benefit

Formal training and career progression

Job summary

LBS Builders Merchants is seeking a branch relief at Ammanford/Pembroke Dock to deliver exceptional customer service. You will handle transactions, assist with sales, and ensure accurate order preparation for deliveries and stock transfers.

The role involves loading, stock replenishment, and maintaining a safe, well-organised branch environment. Forklift training is provided if needed, with a 41.25-hour week Monday to Friday.

Qualifications

• Excellent communication and customer service abilities.
• Positive, can-do attitude with attention to detail.
• Reliable and flexible to support across tasks.
• Team player who thrives in a fast-paced environment.
• Forklift licence desirable; training is available.

Responsibilities

• Provide first-class service to customers in person and over the phone.
• Assist with sales by processing transactions and forwarding leads.
• Accurately pick and prepare orders for deliveries, collections, and stock transfers.
• Load vehicles on the yard and ensure safe storage of goods.
• Maintain stock levels, replenish shelves, and keep displays well-presented.
• Handle supplier deliveries, check quality and quantity of goods.
• Keep branch, yard, and warehouse safe, clean, and well-organised.
• Operate forklifts safely (training provided if required).

Skills

Communication skills

Customer service

Attention to detail

Reliability

Team player

Forklift licence

Job description

Locations covered: Ammanford and Pembroke Dock

Are you friendly, hardworking, and customer-focused? We’re looking for a Brach relief to join our busy team. This is a hands-on role where you’ll play a key part in delivering excellent service to our customers while keeping the branch running smoothly.

What You’ll Do:

• Provide first-class service to every customer, in person and over the phone.
• Support with sales by processing transactions, raising paperwork, and forwarding leads.
• Accurately pick and prepare orders for deliveries, collections, and stock transfers.
• Loading vehicles on the yard and ensure goods are stored safely.
• Maintain stock levels, replenish shelves, and keep displays well-presented.
• Handle supplier deliveries, checking quality and quantity of goods.
• Keep the branch, yard, and warehouse safe, clean, and well-organised.
• Operate forklifts safely (training provided if required).

What We’re Looking For:

• Great communication and customer service skills.
• A positive, can-do attitude with attention to detail.
• Reliability and flexibility to support across different tasks.
• Team player who thrives in a fast-paced environment.
• Previous experience in retail, trade, or warehouse roles is a plus (but not essential).
• Forklift licence desirable - training is available.

What we offer:

Some of the benefits of working for us include Profit Share Bonus Scheme, Online discount portal including money off retail brands and holidays, Employee Care Helpline and access to a digital GP, staff discount scheme, Death in Service benefit, formal training and career progression opportunities.

Hours of work

An average of 41.25 hours per week, Monday to Friday 7.30am - 4.30pm.

Salary

depends on experience

Interested?

If you’re ready to join a hardworking team where your efforts make a difference every day, we’d love to hear from you!