Branch Sales Assistant

Travis Perkins plc; West of England; On-site; GBP 12,000 - 18,000; Full time

Job summary

TF Solutions, part of the Travis Perkins Group, is seeking a Customer Service Apprentice to join our branch team in the West of England. You will handle customer orders, answer calls, and help get products to customers safely and efficiently.

Full training is provided and you will be assigned a development coach for the first 12 months as you progress through our TF Solutions development scheme and build strong customer relationships on a first-name basis.

Qualifications

• This is a key customer facing role requiring friendly, helpful communication.
• Ability to upsell where appropriate and learn quickly.
• Confidence to build relationships with customers face to face and over the phone.

Responsibilities

• Process customer orders in branch and via phone.
• Answer the phone and respond to customer inquiries.
• Maintain stock on shelves and ensure correct pricing.
• Coordinate supplier deliveries and bookings in branch.
• Assist in the warehouse and with administration to understand the business.

Skills

Customer service

Adaptability

Communication

Team player

Job description

We are TF Solutions, the one stop shop for all air conditioning, refrigeration and heat pump products and with substantial growth over the past decade, we’re becoming one of the leading Air Conditioning & Refrigerators distributors in the UK, so we’d say we know a thing or two about our sector. We’re also now part of the Travis Perkins Group, recognised as one of the UK’s top employers.

Joining our friendly and hardworking family as a Customer Service Apprentice, you'll be on the front line dealing with our customers that come into our shop. As part of the branch team, you will play a vital role in our continued success providing a first class service.

What you'll be doing:

Not one day is the same in TF Solutions branch life, but here are a few pointers:

You’ll get exposure across a number of areas within your branch, allowing you to see where your strengths and interests lie. This will vary between talking to our customers in our trade counter or speaking to them over the phone. You’ll be working with our team to get our products to the customer safely and efficiently.

You will be based inside processing our customer orders, answering the phone, keeping stock and facing up shelves. You will also be dealing with supplier deliveries and accurately booking them in branch.

You will also gain experience in our warehouse, gaining product knowledge to provide the best service to our customers, and with the administration team to fully understand all areas of the business.

Full training is provided to use our systems, and a coach will be assigned to help you on your development programme for the first 12 months.

Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis

What experience do you need?

This is a key customer facing role, you just need the ability to provide great customer service, upsell where appropriate and we can teach you the rest. Are you:

• Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive
• Someone who thrives in a dynamic and fast paced environment
• Someone that has a friendly and outgoing personality who is happy to communicate face to face with customers and build strong relationships

Being a Customer Service & Sales Assistant in the Travis Perkins Group gives you a fantastic opportunity to excel and to continue to develop your career, if you choose. As a new colleague you will be encouraged to enrol onto a TF Solutions development scheme. How will you know you are doing a great job and developing your career? Simple. We will support you with a development plan that embraces our values.

We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confidence to be their authentic selves. You be you, it makes us, us.