Customer Service/Sales Expert

Travis Perkins; Oxford; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Annual colleague bonus

Contributory pension

Private healthcare

Life assurance

Sharesave scheme

Staff discounts across TP Group

Job summary

Travis Perkins in Oxford is seeking a Customer Service/Sales Expert to be on the front line, delivering first-class service and helping customers with their purchases while keeping colleagues and shop floor safe.

You'll be part of the TP branch team, develop relationships, handle quotes, and take sales from good to great; training through the TP development scheme is available, with a competitive pay and benefits package.

Qualifications

• Key customer-facing role requiring excellent service skills and ability to build relationships.
• Ability to handle customer requests, provide product info, prepare quotes and process purchases.

Responsibilities

• Deliver high standards of service to customers in branch.
• Provide information on products, prepare quotes and assist purchases to grow sales.
• Ensure safe and correct movement of products around the branch.
• Follow stay safe policies and procedures to maintain safety.

Skills

Customer service

Relationship building

Teamwork

Communication

Job description

Joining our friendly and hard working family as a Customer Service/Sales Expert, you’ll be on the front line dealing with our customers that come into your branch; playing a vital role in our continued success, providing a first class service and keeping colleagues and customers safe at all times.

What will I be doing?

No one day is the same as the next in TP branch life, but here are a few pointers:

• Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.
• You’ll handle requests (including those from some of our larger customers), provide information on our products, prepare quotes and help each customer with their purchase, taking our sales from good to great.
• You'll also be responsible for ensuring the safe and correct movement of our products around the branch.
• Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures.

What experience do you need?

This is a key customer facing role, you need the ability to provide great customer service, build effective relationships and work as part of a team. Previous experience of managing large customer accounts and developing relationships will be beneficial. We can teach you the rest.

Does this sound like you?

We hope you can say ‘Yes’ to all of the characteristics below - they are in the DNA of all our fantastic Customer Service/Sales Expert. Are you:

• Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive.
• Someone who thrives in a dynamic and fast paced environment.
• Someone that has a friendly and outgoing personality who is happy to communicate face to face with customers and build strong relationships

Being a Customer Service/Sales Expert in TP gives you a fantastic opportunity to excel and to continue to develop your career, if you choose. As a new colleague you will be encouraged to enroll onto a TP development scheme - which are available to colleagues and managers at all levels of our business. How will you know you are doing a great job and developing your career? Simple. We will support you with a development plan, that embraces our values. You’ll also receive £Competitive pay + Benefits (which includes an annual colleague bonus, contributory pension, private healthcare, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation). Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas. Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!