Branch Sales Assistant

Tf Solutions; Ledston; On-site; GBP 12,000 - 15,000; Full time

Job summary

TF Solutions, part of the Travis Perkins Group, is seeking a Customer Service Apprentice to join our branch team. You’ll be on the front line handling customer orders, answering the phone, stocking shelves and booking supplier deliveries.

You’ll gain warehouse experience and work with administration, with full training and a coach for 12 months. The role focuses on delivering the highest standards of service, being helpful and friendly, often building relationships with customers on a first-name

Qualifications

• This is a key customer facing role requiring strong interpersonal skills.
• Candidate will learn upsell opportunities and product knowledge.
• Ability to thrive in a dynamic, fast-paced environment.

Responsibilities

• Process customer orders at the branch.
• Answer customer calls and communicate with customers face to face.
• Keep stock and facing shelves, and book supplier deliveries.
• Gain warehouse experience and work with the administration team.

Skills

Customer service

Upselling

Adaptable

Resilient

Communication

Job description

What you'll be doing:

We are TF Solutions, the one stop shop for all air conditioning, refrigeration and heat pump products and with substantial growth over the past decade, we’re becoming one of the leading Air Conditioning & Refrigerators distributors in the UK, so we’d say we know a thing or two about our sector. We’re also now part of the Travis Perkins Group, recognised as one of the UK’s top employers.

Joining our friendly and hardworking family as a Customer Service Apprentice, you'll be on the front line dealing with our customers that come into our shop. As part of the branch team, you will play a vital role in our continued success providing a first class service.

Not one day is the same in TF Solutions branch life, but here are a few pointers:

You will be based inside processing our customer orders, answering the phone, keeping stock and facing up shelves. You will also be dealing with supplier deliveries and accurately booking them in branch.

You will also gain experience in our warehouse, gaining product knowledge to provide the best service to our customers, and with the administration team to fully understand all areas of the business.

Full training is provided to use our systems, and a coach will be assigned to help you on your development programme for the first 12 months.

Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis

What experience do you need?

This is a key customer facing role, you just need the ability to provide great customer service, upsell where appropriate and we can teach you the rest. Are you:

• Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive
• Someone who thrives in a dynamic and fast paced environment
• Someone that has a friendly and outgoing personality who is happy to communicate face to face with customers and build strong relationships

Being a Customer Service & Sales Assistant in the Travis Perkins Group gives you a fantastic opportunity to excel and to continue to develop your career, if you choose. As a new colleague you will be encouraged to enrol onto a TF Solutions development scheme. How will you know you are doing a great job and developing your career? Simple. We will support you with a development plan that embraces our values.