Branch Personal Banker & Customer Service – Training

NatWest Group; Perth; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

NatWest Group Benefits

33 days holiday pro rata

Monthly retirement contribution

Job summary

NatWest Group in Perth is seeking a Customer Service, Personal Banker to be the first point of contact for branch customers, guiding them to achieve their financial goals with accuracy and a warm, professional approach.

You’ll be trained to deliver outstanding service, handling everyday banking requests, and you’ll work toward a Foundation Certificate in Responsible Banking while exploring opportunities to introduce suitable financial products, collaborating with other teams to ensure a seamless

Qualifications

• Strong customer service mindset and attention to detail.
• Ability to work under pressure and improve service.
• Willingness to develop new skills and responsibilities.

Responsibilities

• Have proactive conversations to understand customer needs.
• Complete general banking requests such as payments and transfers.
• Explain different banking channels and services.
• Identify opportunities to help customers with simple financial products and collaborate with teams.

Skills

Customer service

Communication

Attention to detail

Teamwork

Flexible / adaptable

Education

Foundation Certificate in Responsible Banking

Job description

NatWest Group in Perth is seeking a Customer Service, Personal Banker to be the first point of contact for branch customers, guiding them to achieve their financial goals with accuracy and a warm, professional approach.

You’ll be trained to deliver outstanding service, handling everyday banking requests, and you’ll work toward a Foundation Certificate in Responsible Banking while exploring opportunities to introduce suitable financial products, collaborating with other teams to ensure a seamless