Customer Service Personal Banker - Growth & Training

NatWest Group; Glenrothes; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Benefits package

33 days holiday

Pension contributions

Job summary

NatWest Group in Glenrothes is seeking a Customer Service Personal Banker to be the first point of contact in branches, delivering outstanding customer service and guiding clients to achieve their financial goals.

You will receive comprehensive training and work toward a Foundation Certificate in Responsible Banking, with pro-active involvement in helping customers and offering suitable banking options. This role offers branch hours and a competitive pro rata salary.

Qualifications

• Strong communication and customer service skills.
• Willingness to complete training and Foundation Certificate in Responsible Banking.
• Ability to work flexibly during branch hours.

Responsibilities

• Have proactive conversations, understanding customer needs and helping with banking needs.
• Complete general banking requests such as payments, balances and transfers.
• Explain the different ways customers can bank and the services offered.
• Identify opportunities to help customers with simple financial products and collaborate with other teams.

Skills

Customer service

Communication

Teamwork

Job description

NatWest Group in Glenrothes is seeking a Customer Service Personal Banker to be the first point of contact in branches, delivering outstanding customer service and guiding clients to achieve their financial goals.

You will receive comprehensive training and work toward a Foundation Certificate in Responsible Banking, with pro-active involvement in helping customers and offering suitable banking options. This role offers branch hours and a competitive pro rata salary.