Part-Time Personal Banker — Elevate Customer Experience

NatWest Group; Aberdeen City; On-site; GBP 27,000 - 33,000; Part time

Benefits offered by this job

NatWest Group Benefits

33 days holiday (pro rata)

Monthly retirement contribution

Job summary

NatWest Group in Aberdeen is hiring a Customer Service Personal Banker for 28 hours per week. You will be the first point of contact in the branch, delivering outstanding service, handling routine banking requests and guiding customers through available banking options.

You'll receive full training and work toward a Foundation Certificate in Responsible Banking as you develop your career. This role offers a starting salary of £27,090 pro rata, with benefits including NatWest Group Benefits,

Qualifications

• Strong customer service orientation with a focus on banking needs.
• Clear communication to explain products and processes.
• Ability to work as part of a team and support colleagues.

Responsibilities

• Guide and support branch customers to achieve financial goals.
• Proactively enhance the customer banking experience.
• Handle general banking requests such as payments and transfers.
• Explain banking options and services available, ensuring clarity.
• Identify opportunities to help customers with simple financial products and coordinate with other teams.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Education

Foundation Certificate in Responsible Banking

Job description

NatWest Group in Aberdeen is hiring a Customer Service Personal Banker for 28 hours per week. You will be the first point of contact in the branch, delivering outstanding service, handling routine banking requests and guiding customers through available banking options.

You'll receive full training and work toward a Foundation Certificate in Responsible Banking as you develop your career. This role offers a starting salary of £27,090 pro rata, with benefits including NatWest Group Benefits,