Part-Time Personal Banker — Elevate Customer Banking

NatWest Group; Livingston; On-site; GBP 12,000 - 13,000; Part time

Benefits offered by this job

NatWest Group Benefits

33 days holiday pro rata

Retirement contributions

Job summary

NatWest Group in Livingston is hiring a Customer Service Personal Banker to be the first point of contact for branch customers, helping them achieve their financial goals with accurate, friendly service. You’ll proactively assist customers, process basic banking requests, and explain available channels and services.

The role includes training toward a Foundation Certificate in Responsible Banking and ongoing coaching to develop skills.

Qualifications

• Excellent customer service and communication skills.
• Ability to work accurately and manage multiple banking requests.
• Customer-centric approach with a proactive mindset.

Responsibilities

• Provide in-branch support to customers to meet banking needs.
• Process payments, balance inquiries, and transfers.
• Explain banking options and services to customers.
• Identify opportunities to recommend simple financial products and refer to teams.

Skills

Customer service

Communication

Teamwork

Job description

NatWest Group in Livingston is hiring a Customer Service Personal Banker to be the first point of contact for branch customers, helping them achieve their financial goals with accurate, friendly service. You’ll proactively assist customers, process basic banking requests, and explain available channels and services.

The role includes training toward a Foundation Certificate in Responsible Banking and ongoing coaching to develop skills.